Benefits:- 401(k)
- 401(k) matching
- Bonus based on performance
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
- Wellness resources
At Sport Clips, technology is at the heart of how we support our teams and deliver an exceptional experience to our clients. Were looking for a
Technology Support Technician who thrives on solving problems, helping people, and keeping systems running smoothly.
In this role, youll be a key player in supporting both our corporate teams and retail locationsensuring everything from laptops to POS systems works seamlessly. If you love hands-on tech, fast-paced environments, and making a real impact, this is your opportunity.
This role is based in Georgetown, TX and you MUST be able to work onsite a minimum of 4 days a week.What Youll Do
Technology Deployment & Support- Set up, image, and deploy laptops and workstations for in-office and remote employees
- Troubleshoot and resolve hardware and software issues to keep teams productive
Business Application Support- Support internal platforms and applications used across the business
- Train and guide team members so they can get the most out of our tools
Retail Technology Support- Support retail operations with a focus on POS systems and kiosks
- Quickly resolve store-level tech issues to minimize downtime
Asset Management- Track and manage IT assets with accuracy and attention to detail
- Perform upgrades and maintenance to keep systems compliant and reliable
Security & Compliance- Maintain strong security practices and protect company data
- Stay current on emerging threats and best practices
User Training & Helpdesk Support- Provide friendly, effective support to end-users
- Document all work in our ITSM system (Jira) for visibility and tracking
Collaboration & Innovation- Partner with IT and business teams to improve processes
- Help build and maintain a knowledge base to empower users
What You Bring
Technical Skills- 1+ years of IT support experience or equivalent (Degree, A+, or hands-on experience)
- Strong troubleshooting skills across hardware, software, and networking
- Experience with Windows, macOS, and Microsoft 365
- Knowledge of networking basics (VPN, TCP/IP, DNS, DHCP, firewalls)
- Familiarity with POS systems and retail tech environments
- Experience with ticketing systems like Jira
Problem Solving & Ownership- Ability to think critically and solve issues end-to-end
- Comfortable working independently and managing multiple priorities
Communication & Customer Focus- Excellent communication skillstechnical and non-technical
- Patient, friendly, and professional approach to user support
- Strong customer-first mindset, even under pressure
Growth Mindset- Eagerness to learn new tools and technologies
- Adaptability in a fast-changing environment
- Team-oriented with a willingness to share knowledge
Additional Details- Ability to lift up to 50 lbs (equipment setup)
- Occasional travel for on-site support
- Flexibility for after-hours or weekend support when needed
Why Join Sport Clips?- Be part of a growing, tech-driven organization
- Work in a collaborative, supportive IT team
- Make a direct impact on both corporate and retail operations
- Opportunity to grow your skills and career
Flexible work from home options available.
