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IT Support Technician

IT Support Technician

Solomon Page

Clark, NJ • On-site

$27.96/hr

Contractor

Medical, Dental, Retirement

Posted 14 days ago

Job description

Our client, a personal care manufacturing company, is looking for a IT Support Technician to join their team! This will be a onsite role working out of their office in Clark. The successful candidate will have a Bachelor's degree, over 3 years of desktop support experience and experience using ServiceNow.
  • Role Overview:
  • Contract Role: 12 months
  • Pay: $27.96/hr on W2
Responsibilities:
  • Serve as the primary face of IT Support, providing professional, face-to-face technical assistance for walk-up employee inquiries.
  • Responsible for configuring, imaging, and troubleshooting a diverse range of devices (Windows 11, Mac OS, iOS/Android) and enterprise software like Office 365 and Adobe Creative Cloud.
  • Maintain conference room technology (Microsoft Teams Rooms), Cisco IP phones, network printers, and basic LAN/Wi-Fi connectivity.
  • Manage user accounts via Azure Active Directory and track the entire incident lifecycle including asset inventory and knowledge base documentation within ServiceNow
Required Qualifications:
  • Requires 3-5 years of proven desktop support experience or a bachelor's degree in a related field
  • CompTIA A+ certification is preferred
  • Expert in Windows 11, Mac OS, Microsoft Office 365, and Active Directory administration
  • Proficiency in using ServiceNow (or similar ITSM tools) and a solid understanding of basic networking (TCP/IP, Wi-Fi) and endpoint security
  • Excellent verbal and written English skills are essential for explaining technical concepts to non-technical users, with multilingual abilities being a strong advantage
  • Needs a patient, welcoming demeanor with strong critical thinking skills to prioritize tasks in a high-pressure, fast-paced walk-up environment

The Solomon Page Distinction
Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve.
About Solomon Page
Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook, and LinkedIn.
Opportunity Awaits. #LI-PK3

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Frequently asked questions

Q: What skills or qualities help someone succeed as a IT Support Technician?

A: To succeed as an IT Support Technician, key technical skills include proficiency in operating systems (Windows, macOS, Linux), network protocols, and help desk software, as well as knowledge of hardware components and troubleshooting methodologies. Essential soft skills include strong communication and problem-solving abilities, patience and empathy when interacting with users, and adaptability in a fast-paced technical environment. By combining these technical and soft skills, IT Support Technicians can effectively resolve user issues, maintain system uptime, and contribute to a positive user experience, ultimately supporting their career growth and effectiveness in the role.

Q: What is the career path for a IT Support Technician?

A: A typical career path for an IT Support Technician involves progression from entry-level roles such as Help Desk Technician or Junior Support Specialist, to mid-level positions like Technical Support Specialist or Senior Support Engineer, and ultimately to senior roles like IT Operations Manager or Technical Lead. Key opportunities for skill development and professional growth include certifications in areas like CompTIA A+, Cisco CCNA, or ITIL, as well as experience with various operating systems, hardware, and software platforms. Long-term career prospects may lead to specialized roles like Cybersecurity Specialist, Cloud Engineer, or even a transition into management or leadership positions within IT departments.

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Solomon Page job posting for a IT Support Technician in Clark, NJ with a salary of $28 Hourly and benefits including Medical, Dental, and Retirement with a map of Clark location.