About Shannon Health
Sourced by ZipRecruiter
Full-time
Posted 2 days ago
Job description
Job Summary
Filters Help Desk calls and provides basic support and troubleshooting such as password resets, printer configurations, and break/fix instructions. Provides support by gathering and analyzing information about the user's issue and determines the best way to resolve their problem. Also provides support for identified Level II and Level III issues where configuration solutions have already been documented.
Qualifications
Education
- Required
- High School Diploma, GED, or equivalent
Experience:
- Preferred
- One year of experience as a PC Technician
Certification/Licensure:
- Preferred
- A+ Certification
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Computer Support Technician?
A: To succeed as a Computer Support Technician, key technical skills include proficiency in operating systems (Windows, macOS, Linux), hardware troubleshooting, and software installation and configuration. Additionally, strong communication and problem-solving skills are essential, as they enable effective interaction with customers, identifying and resolving technical issues, and providing clear explanations for complex technical concepts. These technical and soft skills combined enable Computer Support Technicians to efficiently resolve technical issues, build trust with customers, and advance in their careers through opportunities for professional development and specialization.
Q: What is the career path for a Computer Support Technician?
A: A Computer Support Technician typically starts as a Help Desk Technician, providing initial technical assistance to customers or end-users, and progresses to roles such as Senior Support Technician, Technical Lead, or Team Lead, where they oversee teams and develop technical strategies. Key opportunities for skill development include certifications in areas like ITIL, CompTIA A+, and Cisco CCNA, as well as training in cloud computing, cybersecurity, and project management. Long-term career prospects may lead to roles such as IT Project Manager, Technical Architect, or even a career transition into specialized fields like cybersecurity or data analytics.
