Senior Customer Solutions Engineer

Senior Customer Solutions Engineer

Rocket Software

Remote

$105K - $141.75K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 5 days ago


Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

Our Enterprise Suite Professional Services Team is looking for a highly skilled Mainframe Modernization Senior Consultant to provide technical support and/or leadership in the creation and delivery of technology solutions designed to support our Customers' Digital Transformation.

The ideal candidate will possess deep technical skill and relevant project experience in at least one of the following focus areas:

  • Infrastructure modernization projects

  • Application modernization projects

  • Process modernization projects

The candidate will also be able to deploy fit for purpose workload in a Hybrid Cloud infrastructure, evolve from monolithic application to Cloud-Native API Microservices, and embrace an enterprise-wide DevOps discipline to deliver application faster.

Essential Duties and Responsibilities:

Provide services to customers

  • Works on complex project scope with minimal direction from with Customer/SI nominated representatives to accomplish assigned tasks.

  • Contributes to design for specific deliverables and assists in the deployment Rocket products.

  • Contribute to implement new solutions under the direction of Delivery Architects.

  • Uses and contributes to technical forums within the Rocket Enterprise Suite environment.

  • Applies own subject matter knowledge to solve a variety of common technical issues.

  • Exercises independent judgment within defined practices and procedures to determine appropriate action.

  • Communicates project status and risks to project technical lead and PM.

  • Use technical experience to give customer sound technical advice.

  • Determine if change is a product defect or enhancement before communicating to customer.

  • Participates as part of a team and maintains good relationships with team members and customers.

Expected Qualifications and Soft Skills

  • 5-7 years of relevant technical experience

  • Excellent communication / customer service skills / confident telephone manner

  • Proactive and able to work under pressure

  • Experience in complex IT project implementations, customizations and or maintenance

  • Must have an analytical mind set to analyze test result and facilitate defect resolution

  • Organized and methodical, dealing with numerous tasks.

  • Fluent in written and verbal English.

Technical Experience Qualifications

Must have Rocket Enterprise Server and Enterprise Developer experience.

Additionally, technical skills to include two or more of the following:

  • IBM Enterprise COBOL or PLI programming experience

  • System level experience of IBM CICS; IMS and JCL

  • Relational databases, such as IBM DB2/UDB, Oracle, Microsoft SQL Server; PostgreSQL

  • Windows operating system

  • Linux/UNIX operating system

  • Knowledge of major Cloud Provider infrastructure and technologies, such as AWS, Azure, GCP, Cloud Foundry, Docker / Kubernetes

Desired Project Experience

A practical experience of mainframe application modernization project is highly desirable. For example:

  • Experience with tools and methodologies used to migrate mainframe workloads via hardware/middleware emulation, automated code conversion, and re-platforming.

  • Experience with COBOL modernization and porting application code across platforms.

  • Familiarity with agile engineering practices like Test Automation, Test-Driven Development (TDD), Continuous Integration (CI), Continuous Delivery (CD), DevOps, and Test Data Management, etc.

  • Experience developing, deploying, and tuning data modernization solution for mainframe such as IMS/DB, IDMS, ADABAS and VSAM data migration

  • Experience with implementing and operating DevOps and Agile tools/platforms across some part of the development lifecycle

  • Experience configuring automation pipelines in GitHub, Azure DevOps, AWS CodePipeline, Jenkins or similar tools

Other Preferred Skills

  • Bachelor's degree in Computer Science or related field

  • Rocket COBOL based products - Enterprise Developer, Visual COBOL, Enterprise Server, Server Express, Net Express

  • Rocket Enterprise Analyzer

  • Any additional mainframe language or environment, such as REXX; Assembler; Natural; Adabas; etc.

  • Relevant Business and IT Architecture Certifications such as, AWS Solution Architect Professional, Microsoft AZURE Solution Architect, Google Cloud Certification; Scaled Agile Framework (SAFe); etc.

  • Proficient in another EU language

#LI-JC1

#LI-Remote

Annual salary range for this position is between $105,000.00 - $141,750.00 gross before taxes..

What Rocket Software can offer you in USA:

  • Unlimited Vacation Time as well as paid holidays and sick time
  • Health and Wellness coverage options for Rocketeers and dependents
  • Life and disability coverage
  • Fidelity 401(k) and Roth Retirement Savings with matching contributions
  • Monthly student debt benefit program
  • Tuition Reimbursement and Certificate Reimbursement Program opportunities
  • Leadership and skills training opportunities

EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!


Rocket Software logo

About Rocket Software

Sourced by ZipRecruiter

Thousands of companies around the world depend on Rocket to solve their most challenging business problems by helping them run their critical infrastructure, business processes, and data, as well as extending the value of these assets to take advantage of cloud and mobile computing, advanced analytics, and other future innovations. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands interact with every day. At Rocket, software has always been about people--not just ones and zeroes. We're people solving problems for other people, and we strive to treat our customers, partners, and fellow Rocketeers with humanity.

Industry

It services

Company size

1,001 - 5,000 Employees

Headquarters location

Waltham, MA, US

Year founded

1990

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Frequently asked questions

Q: What skills or qualities help someone succeed as a Senior Solutions Engineer?

A: To succeed as a Senior Solutions Engineer, key technical skills include expertise in software development, architecture, and deployment, as well as proficiency in programming languages such as Java, Python, or C++. Additionally, knowledge of cloud platforms like AWS or Azure, and experience with DevOps tools like Docker and Kubernetes, are highly valued.\n\nSoft skills such as strong communication and interpersonal skills, the ability to analyze complex problems and develop creative solutions, and a customer-centric approach to problem-solving are also essential for success in this role. Furthermore, a Senior Solutions Engineer should possess leadership skills, including the ability to mentor and guide junior engineers, and a willingness to adapt to changing technologies and priorities.\n\nThese technical and soft skills enable a Senior Solutions Engineer to effectively design, implement, and support complex solutions, build strong relationships with customers and stakeholders, and drive business growth and innovation, ultimately leading to career advancement and increased job satisfaction.

Q: What is the career path for a Senior Solutions Engineer?

A: A Senior Solutions Engineer typically follows a career progression from entry-level roles such as Solutions Engineer or Technical Sales Engineer, to mid-level positions like Senior Solutions Engineer or Technical Account Manager, and eventually to senior leadership roles like Technical Director or Solutions Architect. Key opportunities for skill development and professional growth in this role include deepening technical expertise, developing strong communication and presentation skills, and learning business acumen to effectively advise clients and drive sales. Long-term career prospects for Senior Solutions Engineers may include transitioning into executive roles, starting their own consulting businesses, or pursuing leadership positions in product management or engineering.



Rocket Software job posting for a Senior Customer Solutions Engineer in Remote, OR with a salary of $105,000 to $141,750 Annually and benefits including Medical, PTO, Life, and Retirement with a map of Remote location.