About Reliance Partners
Sourced by ZipRecruiter
Industry
Insurance services
Company size
51 - 200 Employees
Headquarters location
Chattanooga, TN, US
Year founded
2009
$14.50 - $19.75/hr
Full-time
Posted 21 days ago
Job description
Client Experience Representative at Reliance Partners
Reliance Partners is seeking motivated individuals to join our team as a Client Experience Representative in our headquarter office located in downtown Chattanooga, TN. This is an opportunity that offers hands-on experience in a professional environment, focusing on client support and administrative processes. This role is an excellent fit for those who excel in communication, have strong organizational skills, and are eager to develop their professional experience.
Position Overview: The Client Experience Representative will be responsible for efficiently handling incoming customer inquiries via phone, providing prompt and courteous support, and performing light administrative tasks. Client Experience Representatives will work directly with our Customer Service team, following established company guidelines and adhering to industry regulations.
Benefits of Position:
Primary Responsibilities:
Qualifications:
Position Details
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Reliance Partners is seeking motivated individuals to join our team as a Client Experience Representative in our headquarter office located in downtown Chattanooga, TN. This is an opportunity that offers hands-on experience in a professional environment, focusing on client support and administrative processes. This role is an excellent fit for those who excel in communication, have strong organizational skills, and are eager to develop their professional experience.
Position Overview: The Client Experience Representative will be responsible for efficiently handling incoming customer inquiries via phone, providing prompt and courteous support, and performing light administrative tasks. Client Experience Representatives will work directly with our Customer Service team, following established company guidelines and adhering to industry regulations.
Benefits of Position:
- Real-World Experience:Develop professional communication skills and gain insight into the world of customer service and insurance.
- Supportive Team Environment: You'll work alongside experienced mentors and supervisors who will guide you throughout the position.
Primary Responsibilities:
- Manage and maintain records of client communications in our agency management system (AMS) Zendesk.
- Generate proofs of insurance upon request.
- Answer inbound calls, ensuring prompt and professional service.
- Maintain compliance with company policies and attendance standards.
Qualifications:
- Strong verbal and written communication skills.
- Excellent organizational and time management abilities.
- Attention to detail and proficiency with Microsoft Office applications.
- Ability to work effectively within a team.
Position Details
- Hours: Full-time Shifts available from 9 a.m. to 6 p.m., Monday through Friday.
- Location: On-site at our headquarters located in Chattanooga, TN.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
reliancepartners.com
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Customer Service Representative?
A: To succeed as a Customer Service Representative, key technical skills include proficiency in communication tools, such as phone systems and customer relationship management software, as well as knowledge of product or service offerings. Essential soft skills include empathy, active listening, and problem-solving abilities, which enable representatives to effectively resolve customer complaints and provide personalized support. By combining these technical and soft skills, customer service representatives can build strong relationships with customers, drive customer satisfaction, and contribute to long-term business growth and career advancement.
Q: What is the career path for a Customer Service Representative?
A: A Customer Service Representative typically starts as an entry-level role, progressing to mid-level positions such as Customer Service Team Lead or Operations Coordinator, where they oversee team performance and develop process improvements. As they gain experience, they can move into senior roles like Customer Experience Manager or Quality Assurance Specialist, focusing on strategic initiatives and customer satisfaction metrics. With continued skill development in areas like communication, problem-solving, and leadership, Customer Service Representatives can pursue long-term career prospects in management, training, or specialized roles like account management or business development.
