About RLS Logistics
Sourced by ZipRecruiter
Industry
Transportation and warehousing
Company size
201 - 500 Employees
Headquarters location
Newfield, NJ, US
Year founded
1968
$16 - $21.50/hr
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 23 days ago
Job description
Company Overview:
RLS Logistics is a nationally recognized cold chain logistics provider offering LTL and TL transportation, cold storage warehousing, and e-commerce fulfillment services. Since 1968, we've been a family-owned business that's growing rapidly.
"Here at RLS, we are excited about the direction our company is headed, and the main reason is because of our team members. RLS does not make a product; we provide a service. The level of service we offer is a direct reflection of the strength of our team. Our customers trust us to do what we do best, which allows them to focus on their own strengths. The hard work, dedication, and initiative our team members bring to work every day is one of our greatest value propositions."
- Russell Leo
Position Overview:
The Customer Service Representative (CSR) role focuses on customer service responsibilities while supporting shipping and receiving tasks. The CSR ensures total customer satisfaction, manages inbound and outbound shipments, and coordinates appointments and orders with various internal teams.
Key Responsibilities:
Job Requirements:
Education:
Experience:
Physical Requirements:
Behavioral Requirements:
Schedule:
Although these are the estimated range of hours, it is important to note that there is NO DEFINED END TIME for this role. We end the day when the work is completed.
Benefits & Work Environment:
Reports To:
Customer Service Supervisor (no direct reports)
Equal Opportunity Employer (EOE)
Job Type: Full-time
RLS Logistics is a nationally recognized cold chain logistics provider offering LTL and TL transportation, cold storage warehousing, and e-commerce fulfillment services. Since 1968, we've been a family-owned business that's growing rapidly.
"Here at RLS, we are excited about the direction our company is headed, and the main reason is because of our team members. RLS does not make a product; we provide a service. The level of service we offer is a direct reflection of the strength of our team. Our customers trust us to do what we do best, which allows them to focus on their own strengths. The hard work, dedication, and initiative our team members bring to work every day is one of our greatest value propositions."
- Russell Leo
Position Overview:
The Customer Service Representative (CSR) role focuses on customer service responsibilities while supporting shipping and receiving tasks. The CSR ensures total customer satisfaction, manages inbound and outbound shipments, and coordinates appointments and orders with various internal teams.
Key Responsibilities:
- Provide excellent customer service and maintain total customer satisfaction.
- Respond to customer inquiries, process orders, and provide quotes as needed.
- Notify customers of rescheduled appointments and manage all transportation orders.
- Achieve predetermined performance metrics as outlined by the Customer Service Manager.
- Assist with additional duties to support the team as needed.
Job Requirements:
Education:
- High School Diploma or GED required (Bachelor's degree preferred but not required).
Experience:
- General office skills and the ability to multitask.
- Familiarity with Google Apps and software knowledge preferred.
- Prior customer service or shipping/receiving experience is a plus.
Physical Requirements:
- Light lifting (up to 20 lbs).
- Standing for 2-4 hours.
- Occasional trips to freezer areas (cold storage environment).
Behavioral Requirements:
- Must be humble, eager for growth, and able to think strategically in a fast-paced environment.
Schedule:
Although these are the estimated range of hours, it is important to note that there is NO DEFINED END TIME for this role. We end the day when the work is completed.
- Hours: Monday - Friday, 8:00 AM - 5:00 PM
Benefits & Work Environment:
- Healthcare (Medical, Dental, Vision)
- Paid Time Off (PTO)
- 401(k) with company match
- Team member recognition awards and educational opportunities
- Challenging, fast-paced environment fostering personal and professional growth
- Business casual office environment
Reports To:
Customer Service Supervisor (no direct reports)
Equal Opportunity Employer (EOE)
Job Type: Full-time
rlslogistics.com
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Customer Service Representative?
A: To succeed as a Customer Service Representative, key technical skills include proficiency in communication tools, such as phone systems and customer relationship management software, as well as knowledge of product or service offerings. Essential soft skills include empathy, active listening, and problem-solving abilities, which enable representatives to effectively resolve customer complaints and provide personalized support. By combining these technical and soft skills, customer service representatives can build strong relationships with customers, drive customer satisfaction, and contribute to long-term business growth and career advancement.
Q: What is the career path for a Customer Service Representative?
A: A Customer Service Representative typically starts as an entry-level role, progressing to mid-level positions such as Customer Service Team Lead or Operations Coordinator, where they oversee team performance and develop process improvements. As they gain experience, they can move into senior roles like Customer Experience Manager or Quality Assurance Specialist, focusing on strategic initiatives and customer satisfaction metrics. With continued skill development in areas like communication, problem-solving, and leadership, Customer Service Representatives can pursue long-term career prospects in management, training, or specialized roles like account management or business development.
