$23.25 - $31.25/hr
Other
Medical, Dental, Vision, Life, Retirement, PTO
Posted 10 days ago
Job description
Description
Desktop Support Analyst provides technical support for DC, by responding to telephone calls, email and personnel requests. Researches and resolves technical problems as well as tracks and monitors issues to ensure a timely resolution.
WHAT YOU'LL DO:
Comprehensive knowledge of service desk and hardware\software conflict resolution.
Comprehensive technical knowledge of PC & Mac hardware, network concepts and solutions, along with comprehensive knowledge in the following systems and applications: Microsoft Windows & Apple OS X operating systems, MS Office, mobile device management.
Demonstrates a dedication to meeting requirements of internal and external customers, responding to all customer requests promptly and thoroughly; desires to deliver first-class service.
Demonstrates strong communication skills including ability to work in a team environment, gives honest, direct feedback and is a solid verbal and written communicator.
WHAT YOU'LL NEED:
High School Diploma or equivalent (GED).
Helpdesk support knowledge.
Oral and written communications skills.
PC Skills: Microsoft office, basic math skills.
Meets deadlines, prioritizes appropriately, cope well with change, and maintain composure under pressure.
WHAT YOU'LL GET:
A competitive benefits package including medical, dental, vision, 401K with company match, life insurance, short-term disability, paid time off and paid company holidays.
Additional perks include quarterly bonus potential, associate discount 50%, tuition reimbursement, etc.
PHYSICAL REQUIREMENTS: (with or without reasonable accommodation)
Regularly required to sit, stand, bend and lift/move up to 10 pounds. May lift/move up to 30 pounds occasionally.
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Desktop Analyst?
A: To succeed as a Desktop Analyst, key technical skills include proficiency in desktop operating systems (Windows, macOS), Microsoft Office applications (Excel, Word, PowerPoint), and IT service management tools (e.g., ServiceNow, JIRA). Soft skills such as strong analytical and problem-solving abilities, effective communication, and collaboration with stakeholders are also crucial for identifying and resolving desktop-related issues. By combining these technical and soft skills, a Desktop Analyst can efficiently troubleshoot and resolve issues, ensuring seamless desktop operations and contributing to the overall success of the organization.
Q: What is the career path for a Desktop Analyst?
A: A Desktop Analyst typically starts as an entry-level IT professional, progressing through roles such as Junior Desktop Analyst, Desktop Support Specialist, and Desktop Analyst, before advancing to mid-level positions like Senior Desktop Analyst, IT Project Coordinator, or Technical Lead. Key opportunities for skill development and growth in this role include learning IT service management frameworks, developing technical skills in operating systems, hardware, and software, and expanding into areas like data analysis, business intelligence, or cybersecurity. Long-term career prospects for a Desktop Analyst may include transitioning into senior IT leadership roles, such as IT Manager or Director of IT, or pursuing specialized roles like IT Consultant, Technical Architect, or Solutions Engineer.
