About Propio Language Services
Sourced by ZipRecruiter
Industry
Translation services
Company size
51 - 200 Employees
Headquarters location
Overland Park, KS, US
Year founded
1998
$21 - $28.75/hr
Other
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Job description
Job Type
Full-time
Description
Propio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users always have access to the best technology, support, and experience. We are driven by our passion for innovation, growth, and connecting people. If you believe in the transformative power of technology-driven solutions and meaningful communication, Propio could be the ideal place for you. This role is located in our Overland Park, KS office.
We are looking for a highly motivated and skilled Client Support Technician I to join our dynamic and fast-paced technical solutions team. The successful candidate will be responsible for providing technical support to our internal and external users, ensuring that incidents and requests are resolved in a timely and efficient manner.
Responsibilities:
- Troubleshoot software issues, ensuring timely resolution
- Provide technical support to end users via phone, tickets, email and in-person
- Document and track issues using our ticketing system, and escalating when necessary
- Assist in setting up and configuring applications and client accounts
- Maintain accurate user accounts and permissions
- Educate users on best practices and IT policies and stay up to date with new technologies
- Collaborate with members of the IT team to ensure that customers receive the highest level of service
- Identify technical, operational, and organizational issues that impede product success. Suggest/create improvement plan to change or resolve issues
- 3+ years of experience in IT support
- High school diploma or equivalent OR Associate/Bachelors degree in IT or a related field preferred
- Experience supporting customers in corporate environment
- Experience with IT Service Management ticketing systems
- Experience with Azure M365 and AWS preferred but not required
- Basic understanding of computer systems, networks, and software applications
- Strong problem-solving skills and ability to troubleshoot and think logically
- Experience with Microsoft Windows and Office, as well as experience with desktop hardware
- Ability to work independently and as part of a team, and eagerness to learn and adapt in a fast-paced environment
propio-ls.com
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Frequently asked questions
Q: What skills or qualities help someone succeed as a IT Support Technician?
A: To succeed as an IT Support Technician, key technical skills include proficiency in operating systems (Windows, macOS, Linux), network protocols, and help desk software, as well as knowledge of hardware components and troubleshooting methodologies. Essential soft skills include strong communication and problem-solving abilities, patience and empathy when interacting with users, and adaptability in a fast-paced technical environment. By combining these technical and soft skills, IT Support Technicians can effectively resolve user issues, maintain system uptime, and contribute to a positive user experience, ultimately supporting their career growth and effectiveness in the role.
Q: What is the career path for a IT Support Technician?
A: A typical career path for an IT Support Technician involves progression from entry-level roles such as Help Desk Technician or Junior Support Specialist, to mid-level positions like Technical Support Specialist or Senior Support Engineer, and ultimately to senior roles like IT Operations Manager or Technical Lead. Key opportunities for skill development and professional growth include certifications in areas like CompTIA A+, Cisco CCNA, or ITIL, as well as experience with various operating systems, hardware, and software platforms. Long-term career prospects may lead to specialized roles like Cybersecurity Specialist, Cloud Engineer, or even a transition into management or leadership positions within IT departments.