Support Engineer

Support Engineer

Netpace, Inc.

Bellevue, WA • On-site

Other

Posted 16 days ago


Job description

Description:

The role of the Support Engineer is to ensure that projects are seen through the end while understanding and undertaking tasks that deal with the project launch, planning, control and closing of the activity. For this particular job, we look for an individual who has strong computer science and research background, and can provide both technical assessment, and develop a consistent set of tools and process that will drive successful execution within the client working environment.  Responsibilities included but not limited to:

Basic requirements:

  • Bachelor's degree or higher, majors in computer Science or other related engineering disciplines.
  • Proficient in C/C++, Matlab or python with 3+ years working experience.
  • Monitor technical progress, provide technical report of status, performance and risks.
  • Cross-team collaboration.
  • Establish internal process for monitoring project progress, tracking key milestones, blockers and issues.
  • Excellent spoken and written English communication skills.
  • Passionate about mobile related technology and quick learner to pick up new technology and tools.

Preferred Professional Knowledge and Skills:

  • 3+ working experience in shipping product with good understanding of end to end software development life cyle.
  • 3+ years working experience in game development or related 3D graphics applications would be a plus.
  • Experience in Android/Linux platform is preferable.
  • Solid foundation of image processing techniques, object tracking and machine learning algorithms.
  • Practical experience with Computer Graphics and Computer Vision related products. 

Netpace logo

About Netpace

Sourced by ZipRecruiter

Netpace is a reputable company in the Information Technology and Services industry, headquartered in San Ramon, California, in the United States. The company specializes in providing digital transformation solutions by leveraging cutting-edge technologies. It offers a wide array of services, including Software Development, IT Consulting, Cloud Services, Infrastructure Management, and Digital Marketing. Ever since its launch, Netpace has been driven by a mission to use technology as a medium to shape future businesses and make a significant impact.

Company size

51 - 200 Employees

Headquarters location

San Ramon, CA, US

Year founded

1996



Frequently asked questions

Q: What skills or qualities help someone succeed as a Support Engineer?

A: To succeed as a Support Engineer, key technical skills include proficiency in software development, troubleshooting, and problem-solving, as well as expertise in specific technologies or domains such as cloud computing, networking, or cybersecurity. Soft skills like excellent communication, empathy, and patience are also crucial, enabling Support Engineers to effectively collaborate with customers, understand their issues, and provide clear solutions. By combining technical expertise with strong interpersonal skills, Support Engineers can deliver high-quality support, build customer trust, and drive business growth through efficient issue resolution and knowledge sharing.

Q: What is the career path for a Support Engineer?

A: A Support Engineer's typical career progression involves starting as a Junior Support Engineer, providing initial technical assistance to customers or end-users, and gradually advancing to Senior Support Engineer, where they lead complex issue resolution and mentor junior team members. Along the way, they develop skills in troubleshooting, communication, and problem-solving, as well as expertise in specific technologies or products, which can lead to opportunities in technical leadership, product management, or specialized roles like Technical Account Management. Long-term, Support Engineers may transition into roles like Technical Program Management, Engineering Leadership, or even start their own consulting businesses, leveraging their technical expertise and customer-facing experience.



Netpace, Inc. job posting for a Support Engineer in Bellevue, WA with a salary of $35 to $55 Hourly with a map of Bellevue location.