$75K/yr
Other
Posted 7 days ago
Job description
Location: West Hampton, NY
Position Type: Full Time
Compensation
Pay Range:$75,000 Per Year
Description
Join our team as a Technology Support Engineer, providing essential on-site IT, Audio/Video, and Video Conferencing support in a full-time capacity.
Based in West Hampton, NY, this role involves traveling to various locations on the East End of Long Island to support employees and clients.
Candidates should be experienced in both MacOS and Windows environments, with a strong ability to manage multiple tasks and deliver prompt user support.
Key Responsibilities
Deliver high-quality technology support services to employees and clients.
Log all IT engagements into a ticketing system for performance tracking.
Travel to branch locations within eastern Long Island as needed.
Serve as the first line of support for all technology issues and requests.
Prepare and operate AV equipment for events and meetings.
Qualifications
Minimum 2 years' experience in an end-user facing IT support role.
Ability to travel to the corporate office as needed using personal transportation.
Experience with both MacOS and Windows operating systems.
Strong skills in managing challenging, rapid-response user support.
Excellent communication and interpersonal skills.
Core Technologies
Office Productivity Suite | Web Conferencing Tools | Mobile Device Management | Network Management Tools
Contact Authorization
By applying for this job, you agree to receive AI-generated calls, text messages, and/or emails from Mitchell Martin Inc and its affiliates and contracted partners at various frequency through traditional and automated methods. Message and data rates may apply for texts. Carriers are not liable for delayed or undelivered messages. You can access our privacy policy here https://www.mitchellmartin.com/privacy-policy .
Onboarding Expectations
Learn more about our Onboarding Process here https://youtu.be/rjV_NFYjyY4
EEO Statement
Learn more about our EEO policy here https://www.mitchellmartin.com/eoe-statement
#LI-JG1
Most Popular Jobs Similar to Support Engineer
technical support engineer
it support engineer
systems support engineer
senior support engineer
application support engineer
developer support engineer
software support engineer
senior technical support engineer
applications support engineer
help desk engineer
Other Helpful Pages Related To Technology Support Engineer
Applications Support Engineer Salaries
Applications Support Engineer Career Research
Frequently asked questions
Q: What skills or qualities help someone succeed as a Support Engineer?
A: To succeed as a Support Engineer, key technical skills include proficiency in software development, troubleshooting, and problem-solving, as well as expertise in specific technologies or domains such as cloud computing, networking, or cybersecurity. Soft skills like excellent communication, empathy, and patience are also crucial, enabling Support Engineers to effectively collaborate with customers, understand their issues, and provide clear solutions. By combining technical expertise with strong interpersonal skills, Support Engineers can deliver high-quality support, build customer trust, and drive business growth through efficient issue resolution and knowledge sharing.
Q: What is the career path for a Support Engineer?
A: A Support Engineer's typical career progression involves starting as a Junior Support Engineer, providing initial technical assistance to customers or end-users, and gradually advancing to Senior Support Engineer, where they lead complex issue resolution and mentor junior team members. Along the way, they develop skills in troubleshooting, communication, and problem-solving, as well as expertise in specific technologies or products, which can lead to opportunities in technical leadership, product management, or specialized roles like Technical Account Management. Long-term, Support Engineers may transition into roles like Technical Program Management, Engineering Leadership, or even start their own consulting businesses, leveraging their technical expertise and customer-facing experience.
