About Masonic Medical Research Institute MMRI
Sourced by ZipRecruiter
$22 - $25/hr
Other
Medical, Dental, Vision, Retirement, PTO
Posted 15 days ago
Job description
Description
This position is onsite. No hybrid or remote options.
We are seeking a skilled and adaptable IT Support Technician to join our team at the Masonic Medical Research Institute. The ideal candidate will provide hardware/software technical support for our research and administration teams, ensuring smooth operation of IT systems crucial for our operations.
Key Responsibilities:
1. Maintain and troubleshoot computer systems, including workstations and servers.
2. Diagnose and resolve common network connectivity issues.
3. Assist with software installation and configuration, focusing on scientific applications and data analysis tools.
4. Ensure proper functioning of data storage systems and backup procedures for data.
5. Help ensure the cybersecurity of the Institute
6. Collaborate with researchers to support IT solutions for specific experimental setups.
7. Assist with setting up projectors, displays, and audio equipment for presentations.
8. Assist in maintaining compliance with data security and privacy regulations.
9. Provide basic training to lab members on IT tools and best practices.
10. Coordinate with vendors for hardware and software procurement.
Requirements
1. Bachelor's degree in Computer Science, Information Technology, or a related field and
2. 1+ year of experience in IT support, preferably in a scientific or academic environment.
3. Strong knowledge of Windows, Mac, and Linux operating systems.
4. Familiarity with software such as the Microsoft Office suite and Adobe Creative Cloud.
5. Basic understanding of networking and data storage technologies.
6. Excellent problem-solving and communication skills.
7. Ability to work in a fast-paced research environment and quickly learn new technologies.
8. Basic understanding of laboratory processes and scientific research principles is a plus.
Compensation & Benefit Package:
We offer a competitive salary and an excellent benefit package including:
Medical insurance
Dental insurance
Vision insurance
GENEROUS paid time off
7 paid holidays
403(b) plan with 100% match up to 5%!
Tuition Reimbursement
And more!
EOE
Frequently asked questions
Q: What skills or qualities help someone succeed as a IT Support Technician?
A: To succeed as an IT Support Technician, key technical skills include proficiency in operating systems (Windows, macOS, Linux), network protocols, and help desk software, as well as knowledge of hardware components and troubleshooting methodologies. Essential soft skills include strong communication and problem-solving abilities, patience and empathy when interacting with users, and adaptability in a fast-paced technical environment. By combining these technical and soft skills, IT Support Technicians can effectively resolve user issues, maintain system uptime, and contribute to a positive user experience, ultimately supporting their career growth and effectiveness in the role.
Q: What is the career path for a IT Support Technician?
A: A typical career path for an IT Support Technician involves progression from entry-level roles such as Help Desk Technician or Junior Support Specialist, to mid-level positions like Technical Support Specialist or Senior Support Engineer, and ultimately to senior roles like IT Operations Manager or Technical Lead. Key opportunities for skill development and professional growth include certifications in areas like CompTIA A+, Cisco CCNA, or ITIL, as well as experience with various operating systems, hardware, and software platforms. Long-term career prospects may lead to specialized roles like Cybersecurity Specialist, Cloud Engineer, or even a transition into management or leadership positions within IT departments.
