About Little Leaf Farms
Sourced by ZipRecruiter
Industry
Construction
Company size
51 - 200 Employees
Headquarters location
Shirley, MA, US
Year founded
2015
Job description
A highly skilled and customer-oriented IT Support Technician to join our dynamic team. The ideal candidate will possess a strong technical background, excellent communication skills, and a passion for providing exceptional IT support to our organization.
DUTIES AND RESPONSIBILITIES:
End-User Support:
Microsoft 365 Knowledge:
System Maintenance:
Hardware and Software Deployment:
Documentation:
Collaboration:
Requirements
REQUIRED EDUCATION, EXPERIENCE, AND SKILLS:
PREFERRED EDUCATION, EXPERIENCE, AND SKILLS:
Salary Description
$75K commensurate with experience plus bonus
DUTIES AND RESPONSIBILITIES:
End-User Support:
- Provide first-level support to end-users, resolving hardware and software issues promptly and efficiently.
- Assist users with technical inquiries, troubleshooting problems related to desktops, laptops, printers, and other IT equipment.
Microsoft 365 Knowledge:
- Demonstrate proficiency in managing and troubleshooting Microsoft 365 applications, including but not limited to Outlook, SharePoint, OneDrive, Teams, and the Office suite.
- Administer user accounts, permissions, and configurations within the Microsoft 365 environment.
System Maintenance:
- Perform regular maintenance tasks, such as system updates, patch management, and antivirus scans.
- Monitor and maintain IT infrastructure to ensure optimal performance and security.
Hardware and Software Deployment:
- Install, configure, and deploy hardware and software components across the organization.
- Collaborate with vendors to troubleshoot and resolve issues related to IT equipment and software.
Documentation:
- Maintain accurate documentation of IT systems, configurations, and support procedures.
- Develop and update user guides to empower end-users to troubleshoot common issues independently.
Collaboration:
- Work closely with other IT team members to resolve escalated technical issues and contribute to ongoing projects.
- Collaborate with cross-functional teams to implement IT solutions that align with business objectives.
Requirements
REQUIRED EDUCATION, EXPERIENCE, AND SKILLS:
- Proven experience as an IT Support Technician or in a similar role.
- Strong knowledge and hands-on experience with MS 365 applications and services.
- Strong understanding of Windows operating systems, hardware components, and network configurations.
- Excellent troubleshooting skills and a problem-solving mindset.
- Effective communication skills, both verbal and written.
- Customer-focused with a commitment to delivering high-quality support.
- Must be onsite 5 days a week from 8-4:30
PREFERRED EDUCATION, EXPERIENCE, AND SKILLS:
- Familiarity with Mobile Device Management platforms is a plus.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are a plus.
Salary Description
$75K commensurate with experience plus bonus
littleleaffarms.com
Most Popular Jobs Similar to It Support Technician
it technician
it tech
it support specialist
it help desk technician
information technology technician
it helpdesk technician
it desktop support technician
it support analyst
helpdesk support technician
helpdesk technician
Other Helpful Pages Related To IT Support Technician
Work From Home Apple Support Salaries
Frequently asked questions
Q: What skills or qualities help someone succeed as a IT Support Technician?
A: To succeed as an IT Support Technician, key technical skills include proficiency in operating systems (Windows, macOS, Linux), network protocols, and help desk software, as well as knowledge of hardware components and troubleshooting methodologies. Essential soft skills include strong communication and problem-solving abilities, patience and empathy when interacting with users, and adaptability in a fast-paced technical environment. By combining these technical and soft skills, IT Support Technicians can effectively resolve user issues, maintain system uptime, and contribute to a positive user experience, ultimately supporting their career growth and effectiveness in the role.
Q: What is the career path for a IT Support Technician?
A: A typical career path for an IT Support Technician involves progression from entry-level roles such as Help Desk Technician or Junior Support Specialist, to mid-level positions like Technical Support Specialist or Senior Support Engineer, and ultimately to senior roles like IT Operations Manager or Technical Lead. Key opportunities for skill development and professional growth include certifications in areas like CompTIA A+, Cisco CCNA, or ITIL, as well as experience with various operating systems, hardware, and software platforms. Long-term career prospects may lead to specialized roles like Cybersecurity Specialist, Cloud Engineer, or even a transition into management or leadership positions within IT departments.
