Platform Support Technician

Platform Support Technician

InterSources

Austin, TX • On-site

Other

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Job description

Platform Support Technician

Familiarity with client computer/server hardware architecture.

Ability to assemble computer systems using various hardware components.

Ability to debug issues in computer system bring-up.

Ability to flash BIOS, install operating systems (Windows/Linux), install firmware and drivers, disk partitioning, configuring networks and debug associated issues.

Ability to socket CPUs.

Ability to organize lab space and infrastructure for a given project (network and power cabling, test bench/rack setup, etc.)

Knowledge of test and measurement equipment – DMM, oscilloscopes, logic analyzers, network analyzers, power meters, associated probes/cables, etc.

About us: InterSources Inc, a certified diverse supplier, was founded in 2007, offers innovative solutions to help clients with digital transformations across various domains and industries. Our history spans over 13 years and today we are an award-winning global software consultancy solving complex problems with technology. We recognize that our employees and our clients are our strengths as the diverse talents and opportunities they bring to the table enables us to grow as a global platform and they are causally linked with our success. We provide strategic and technical advice, and we have expertise in areas covering artificial intelligence, cloud migration, custom software development, data analytics infrastructure & cloud solutions, cyber security services etc. We make reasonable accommodations for clients and employees and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, marital status. We also are a Google Cloud partner company. We align strategy with execution and provide secure service solutions by developing and using the latest technologies that thrive our resources to deliver industry-leading capabilities to our clients and customers, making it convenient for our clients to do business with InterSources Inc. Our teams also drive growth by refining technology-driven client experiences that put the users first, providing an unparalleled experience. This results in strengthening the core technologies of clients, enabling them to scale with flexibility, create seamless digital experiences and build lifelong relationships.


InterSources logo

About InterSources

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In 2007, Our journey began as pioneers in the realm of technology and security. Since then, InterSources Inc. has evolved into a trusted partner, leading the way in Cloud Security, Cybersecurity, PLG Consulting, Digital Transformation, and Professional Services. With a rich history of excellence and a forward-thinking approach, we continue to secure your digital future and drive innovation. Explore our legacy of success and discover the possibilities that lie ahead.

Company size

51 - 200 Employees

Headquarters location

Fremont, CA, US

Year founded

2007

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Frequently asked questions

Q: What skills or qualities help someone succeed as a System Support Technician?

A: To succeed as a System Support Technician, key technical skills include proficiency in operating systems (Windows, Linux, macOS), network protocols (TCP/IP, DNS, DHCP), and software applications (Microsoft Office, helpdesk software). Soft skills such as excellent communication, problem-solving, and analytical skills are also crucial, as they enable technicians to effectively troubleshoot issues, document solutions, and interact with customers or end-users. By combining these technical and soft skills, System Support Technicians can efficiently resolve technical issues, build strong relationships with stakeholders, and advance in their careers to more senior technical roles.

Q: What is the career path for a System Support Technician?

A: A System Support Technician typically starts as an entry-level Help Desk Technician, providing initial technical assistance to users, and progresses to mid-level roles such as Junior System Administrator or Technical Support Specialist, where they handle more complex issues and troubleshoot system problems. As they gain experience, they can move into senior roles like Senior System Administrator or Technical Lead, overseeing team members and implementing system upgrades. With continued skill development and professional growth, System Support Technicians can pursue long-term career prospects in IT management, cybersecurity, or specialized fields like cloud computing or data analytics.