Title: Support Technician
Location: Baltimore, MD.
In Person Interview
All support technicians are required to be onsite and travel between BCPS locations. Employees will be expected to travel across Baltimore County. It takes approximately 1 to 1.5 hours to travel across the county in standard rush hour traffic. Please keep in mind that employees commuting from areas that are already 1 to 1.5 hours away may have an additional commute and are expected to be at work on time and work until the close of business. BCPS cannot guarantee that employees will be stationed in an area close to their homes or childcare.
Responsibilities:
• Communicate effectively with all levels of customers including administrators,
staff, students and vendors
Installs and supports new devices along with accompanying software (These
devices can include computers, tablets, projectors, document cameras as
examples)
• Coordinates the repair of student and teacher laptop computers including
performing diagnostic repair procedures
• Installs and configures supported device operating systems
• Performs routine diagnostics and maintenance with multiple operating systems
• Installs and configures applications and other supported software packages
• Tests new releases for supported systems
• Performs network support and troubleshooting duties
Provides consultation and/or training to teachers, staff and students on the
operation of technology equipment and software packages
• Troubleshoots hardware and software issues
• Assists teachers with resolving device related problems
• Integrates knowledge and skills from a range of technologies to address work
assignments and problems of moderate complexity
• Coordinates with vendors when necessary
Participates as team member on small and/or large projects
Records activities in the work order system
• Updates/Creates internal supported system documentation
Required Skills:
• Associates Degree in a related technology area
Minimum of three (3) years' experience installing, upgrading, troubleshooting and maintaining device software
Knowledge of Windows and Apple hardware and software platforms
Ability to perform technical tasks with minimal supervision
Must be able to follow oral and written directions
Any equivalent combination of experience and training, which provide the
required knowledge, skills and abilities will be considered.
• Must have own transportation and valid driver's license (Required license must be maintained throughout employment in this position)
Ability to lift 50 pounds and climb a ladder
Desired Skills:
• Possess certifications such as CompTIA, A+ certification, HP Certification, other
hardware vendor specific certifications.
