About Information Resource Group
Sourced by ZipRecruiter
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Jefferson City, MO, US
Year founded
1998
$20 - $25.25/hr
Contractor
Posted 24 days ago
Job description
Role: Desktop Support 1
Location: Milwaukee, WI -Candidate MUST be a WI resident. No Relocation Allowed. Role is 100% On-Site.
Duration:12/31/26 with possibility of extension.
Top Skills & Years of Experience:
- 1-3 years customer service experience.
- 2-year degree in an IT related field or current progress towards a degree in combination with experience.
- Familiarity with Microsoft Active Directory
- Familiarity with Microsoft SCCM imaging software
Nice to Have Skills:
- Provide daily support for PC hardware and software, including Windows 11, Office 365 and other departmental and enterprise applications.
- Participate in installing, configuring, and maintaining computer operating systems and images.
- Install and troubleshoot peripherals for users.
- Aid in troubleshooting smartphones and other related ad hoc devices.
- Point of Sale Experience
Interview Process: Microsoft Teams
Duration: 12/31/26 with possibility of extension.
Onsite or Remote? Candidate MUST be a WI resident. No Relocation Allowed. Role is 100% On-Site.
Project Details: The technician identifies, prioritizes, and resolves technical issues in accordance with ITIL best practices. The role emphasizes clear communication with users of varying technical skill levels, effective ticket and work queue management, and proactive identification of recurring issues to support continuous improvement. Working conditions may include dark, dirty, or unsanitary locations, including insects and near animals. Environments include working inside and outside in all weather conditions.
irginc.net
Frequently asked questions
Q: What skills or qualities help someone succeed as a Desktop Technician?
A: To succeed as a Desktop Technician, key technical skills include proficiency in operating systems (Windows, macOS, Linux), hardware troubleshooting and repair, and familiarity with common software applications. Soft skills such as strong communication, problem-solving, and analytical abilities are also crucial, as they enable technicians to effectively diagnose and resolve complex issues, collaborate with users, and maintain a high level of customer satisfaction. By combining these technical and soft skills, Desktop Technicians can efficiently support users, troubleshoot issues, and contribute to a productive work environment, ultimately supporting their career growth and effectiveness in the role.
Q: What is the career path for a Desktop Technician?
A: A Desktop Technician's career path typically begins as a Help Desk Technician or Field Service Technician, providing technical support and troubleshooting for desktop computers and related hardware. As they gain experience, they can progress to mid-level roles such as Senior Field Service Technician or Desktop Support Specialist, overseeing more complex issues and leading smaller teams. Senior Desktop Technicians or Technical Leads can then move into senior roles, such as IT Manager or Technical Architect, overseeing large-scale IT projects and implementing technology strategies.
