Desktop Support Technician (Imaging and Asset Management )

Role: Desktop Support Technician (Imaging and Asset Management )
Interview Process: Microsoft Teams
Duration: Until 12/31/26 with the possibility to be renewed yearly.
Location: Milwaukee, WI - 100% onsite Candidates MUST be a current Wisconsin resident or willing to relocate at the candidate's own expense.
Additional details: Onsite position at our Fleet location on Watertown Plank Rd. in Wauwatosa
Project Details: The Desktop Support Technician serves as the first point of contact for IT related support, providing tier 1 client support for all technical issues relating to installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance, hardware, software, printing, connectivity, mobile technology, and user set up and authorization, also working all requests, incidents, and problems through to resolution. The main focus is refreshing PCs as part of our asset lifecycle program. A critical role of the Desktop Support Technician will strive to provide the best possible end user computing experience for all Milwaukee County employees, contractors, and vendors. The Desktop Support Technician will be hands on with building and imaging PCs and laptops, printer setup and maintenance, peripheral hardware support and maintenance and user account maintenance. This role is committed to addressing recurring issues through consistent ITIL practices.
Top Skills & Years of Experience:
6 months to 5 years' experience in
• Desktop support
• Deploying devices
• On the fly device repairs.
Nice to Have Skills:
• Workstation, printer and peripheral maintenance and support skills.
• General understanding of Client/Server environment.
• Experience with Microsoft Active Directory and Azure Active Directory.
• Solid understanding of Microsoft products, including Windows operating systems and the Office
suite of applications