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IT Support Technician

IT Support Technician

Howard Ternes Packaging Company

Livonia, MI

$50K - $85K/yr

Full-time

Posted 7 days ago

Job description

Job Description – IT Support Technician
We are seeking a highly motivated and versatile IT Support Technician to provide exceptional technical support, maintain critical computer systems, and resolve end-user and client troubleshooting requests. In this role, you will work both independently and collaboratively to ensure the smooth operation of hardware, software, and network systems across diverse user environments. This position demands a mix of urgent remote troubleshooting and hands-on maintenance, making it perfect for an IT professional who thrives on variety and delivering high-quality customer service.
Primary Duties amp; Responsibilities
Technical amp; Endpoint Support
  • Hardware Deployment: Install, configure, and maintain desktop computers, laptops, printers, scanners, and other office technology or peripherals.
  • Issue Resolution: Troubleshoot hardware, software, and system issues efficiently over the phone, via remote log-in tools, or onsite to ensure customer satisfaction.
  • System Optimization: Perform routine system updates, security patches, and preventative maintenance activities to safeguard system efficiency and security.
  • Identity amp; Access Management: Manage user accounts, permissions, and access controls within internal company systems and cloud platforms.
Network amp; Security Infrastructure
  • Connectivity Support: Assist with network troubleshooting, internet connection issues, and basic configuration of network devices like switches and routers.
  • Security Maintenance: Support and maintain security software, including Anti-virus, Anti-SPAM, Anti-Spyware, and other security-related technologies.
Operations amp; Administration
  • Documentation: Log and update technical issues, service order resolutions, and support procedures within IT ticketing and PSA/RMM systems.
  • Asset amp; Project Management: Maintain an organized inventory of IT assets, coordinate hardware replacements, and assist with deploying new technology solutions.
  • Training amp; Guidance: Provide clear technical guidance and training to end-users regarding software and system usage.
Qualifications amp; Competencies
Education amp; Experience
  • Experience: 2+ years of experience in a Support Technician, IT Helpdesk, or PC Technician role.
  • Education: Associate’s or bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent practical work experience). High School diploma or equivalent required.
Core Technical Skills
  • Operating Systems: Strong proficiency in modern Windows Desktop Operating Systems and a basic understanding of modern Windows Server Operating Systems.
  • Software Competency: Proficiency with Microsoft Office/Microsoft 365 Suites, Adobe, and standard corporate desktop software.
  • Tools: Familiarity with Active Directory, remote desktop log-in tools, and IT ticketing/RMM systems is highly preferred.
  • Certifications: CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or related manufacturer certifications are a major plus.
Professional amp; Soft Skills
  • Communication: Exceptional written and oral communication skills; ability to deliver solutions clearly without overcomplicating answers with technical jargon.
  • Problem-Solving: Strong troubleshooting skills with the ability to independently analyze, prioritize, and manage multiple urgent requests.
  • Teamwork amp; Growth: Self-motivated, enjoys learning new skills, and functions effectively both individually and as part of a service team.
Work Conditions amp; Physical Requirements
  • Standard 40-hour work week.
  • Manual dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and component parts.
  • Ability to lift and transport moderately heavy objects, such as computers, servers, and hardware peripherals.
  • Must possess a valid driver's license and a reliable, insured vehicle to accommodate business travel and deliveries as required.

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Frequently asked questions

Q: What skills or qualities help someone succeed as a IT Support Technician?

A: To succeed as an IT Support Technician, key technical skills include proficiency in operating systems (Windows, macOS, Linux), network protocols, and help desk software, as well as knowledge of hardware components and troubleshooting methodologies. Essential soft skills include strong communication and problem-solving abilities, patience and empathy when interacting with users, and adaptability in a fast-paced technical environment. By combining these technical and soft skills, IT Support Technicians can effectively resolve user issues, maintain system uptime, and contribute to a positive user experience, ultimately supporting their career growth and effectiveness in the role.

Q: What is the career path for a IT Support Technician?

A: A typical career path for an IT Support Technician involves progression from entry-level roles such as Help Desk Technician or Junior Support Specialist, to mid-level positions like Technical Support Specialist or Senior Support Engineer, and ultimately to senior roles like IT Operations Manager or Technical Lead. Key opportunities for skill development and professional growth include certifications in areas like CompTIA A+, Cisco CCNA, or ITIL, as well as experience with various operating systems, hardware, and software platforms. Long-term career prospects may lead to specialized roles like Cybersecurity Specialist, Cloud Engineer, or even a transition into management or leadership positions within IT departments.

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Howard Ternes Packaging Company job posting for a IT Support Technician in Livonia, MI with a salary of $50,000 to $85,000 Annually with a map of Livonia location.