About Hirsch Pipe & Supply
Sourced by ZipRecruiter
Company size
501 - 1,000 Employees
Headquarters location
Los Angeles, CA, US
Year founded
1933
$26/hr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 27 days ago
Job description
Description:
Job Summary
Be part of an exciting new division with a great opportunity for growth. A Managed Account Center (MAC) Customer Service Representative (CSR) is an inside sales position responsible for managing large and complex accounts. The CSR interacts with the customer via phone and email to understand and fulfill their needs, starting from bid inception through project completion, and manage all aspects of the account. As a member of the MAC you will enjoy a great team atmosphere and develop the ability to be a sales leader in the industry.
Company Overview
About Hirsch Pipe & Supply
For over 90 years, Hirsch has been the trusted partner of plumbing and HVAC professionals across Southern California, helping contractors get more jobs done in a day by keeping their crews productive with the right products, competitive pricing, and a team that truly values your time. We operate 30 convenient locations throughout LA, Orange County, San Diego, Riverside, and the Inland Empire—ensuring contractors are never more than 20 minutes away from fast, friendly service.
Our culture is built on genuine relationships and a strong sense of family. Our workplace is a dynamic, fast-paced environment centered on our employees and customers, and the Hirsch team is made up of focused individuals who work hard, treat each other with respect, and understand the importance of family and fun. We have been recognized nationally and regionally as a Top Workplace. Our Hirsch Values guide everything we do and are an important part of how we work together, serve our customers, and support our communities. In short, Hirsch is your chance for a great future!
Job Requirements
· Courteous, professional and friendly
· Desire to provide exceptional customer service and build business relationships
· Plumbing knowledge
· Desire to advance within the company
· On the job training provided
· Pass pre-employment drug screen and background check
Benefits
Hirsch offers competitive salaries, ongoing training opportunities and a comprehensive benefits package
Employee
Medical, dental and vision insurance
Profit sharing
401K + employer match
Flexible Spending Account
Long Term Disability
Employer paid life insurance
Employee purchase program
Vacation/Sick/Holiday pay
hirsch.com
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Customer Service Representative?
A: To succeed as a Customer Service Representative, key technical skills include proficiency in communication tools, such as phone systems and customer relationship management software, as well as knowledge of product or service offerings. Essential soft skills include empathy, active listening, and problem-solving abilities, which enable representatives to effectively resolve customer complaints and provide personalized support. By combining these technical and soft skills, customer service representatives can build strong relationships with customers, drive customer satisfaction, and contribute to long-term business growth and career advancement.
Q: What is the career path for a Customer Service Representative?
A: A Customer Service Representative typically starts as an entry-level role, progressing to mid-level positions such as Customer Service Team Lead or Operations Coordinator, where they oversee team performance and develop process improvements. As they gain experience, they can move into senior roles like Customer Experience Manager or Quality Assurance Specialist, focusing on strategic initiatives and customer satisfaction metrics. With continued skill development in areas like communication, problem-solving, and leadership, Customer Service Representatives can pursue long-term career prospects in management, training, or specialized roles like account management or business development.
