$18 - $23/hr
Other
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Job description
- Set up, configure, and maintain Windows and macOS computers for new and current staff
- Troubleshoot hardware, software, printer, and connectivity issues
- Provide day-to-day in-office help desk support for team members
- Respond to and resolve helpdesk tickets in a timely and professional manner
- Assist with employee onboarding and offboarding, including user accounts, permissions, and system access
- Assist employees with password resets, software access, and system navigation
- Manage user seats across CRM systems, RingCentral, and other SaaS platforms
- Administer Google Workspace (Gmail, Drive, Groups, Admin Console, security settings)
- Track and organize IT inventory while maintaining accurate device documentation
- Utilize ticketing systems to track, prioritize, and resolve support requests
- 1+ year of IT support experience
- Help desk experience required
- Computer Science degree or related technical degree required
- Experience working with ticketing or IT service management systems
- Working knowledge of Google Workspace (Gmail, Groups, Admin Console)
- Familiarity with VoIP systems such as RingCentral and cloud-based CRM platforms
- Comfortable setting up computers, printers, and basic networking equipment
- Strong attention to detail and organizational skills
- Clear communication skills and a positive, team-oriented attitude
- Eagerness to learn and grow in a technology-driven environment
- Scripting or automation experience (PowerShell, Bash, Python, etc.)
- Location: Chandler, AZ (in-office only; no remote or hybrid option)
- Full-time | Monday–Friday
- Pay: $18–$23 per hour (based on experience)
- Paid holidays
- Health benefits available after 90 days of employment
If you're looking for an opportunity to grow your technical skills, gain hands-on IT experience, and work in a supportive environment, we'd love to hear from you. Apply today!
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Frequently asked questions
Q: What skills or qualities help someone succeed as a IT Support Technician?
A: To succeed as an IT Support Technician, key technical skills include proficiency in operating systems (Windows, macOS, Linux), network protocols, and help desk software, as well as knowledge of hardware components and troubleshooting methodologies. Essential soft skills include strong communication and problem-solving abilities, patience and empathy when interacting with users, and adaptability in a fast-paced technical environment. By combining these technical and soft skills, IT Support Technicians can effectively resolve user issues, maintain system uptime, and contribute to a positive user experience, ultimately supporting their career growth and effectiveness in the role.
Q: What is the career path for a IT Support Technician?
A: A typical career path for an IT Support Technician involves progression from entry-level roles such as Help Desk Technician or Junior Support Specialist, to mid-level positions like Technical Support Specialist or Senior Support Engineer, and ultimately to senior roles like IT Operations Manager or Technical Lead. Key opportunities for skill development and professional growth include certifications in areas like CompTIA A+, Cisco CCNA, or ITIL, as well as experience with various operating systems, hardware, and software platforms. Long-term career prospects may lead to specialized roles like Cybersecurity Specialist, Cloud Engineer, or even a transition into management or leadership positions within IT departments.