Other
Posted 4 days ago
Title: IT Executive Support Analyst
Work Location: HQ_New York 575 5th Ave, NY (Onsite)
Work Location Address: 575 5th Ave FL 27, New York, NY 10017-2452
Start Date: 1/29/2024
Duration: 6 months
Rate: DOE
Position is required OnSite 5 days a week.
Possible OT required for this job (Afterhours and Weekends).
Position may be renewed, temp to perm possible.
Mandatory Skills:
Provide exceptional customer service in person, via phone and email as appropriate.
Dedicated C-Suite support for the TM's in our New York office.
Resolve help desk issues including troubleshooting hardware and software issues.
Perform user administration duties.
Bachelor's degree in Information Technology or Computer Science.
Three years' work experience as an IT or Desktop Support Technician.
Experience with networking systems and protocols.
Knowledge of remote desktop support systems including TeamViewer.
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A PROFESSIONAL SERVICES ORGANIZATION WITH A VISION OF DELIVERING SIMPLE AFFORDABLE, SUSTAINABLE SOLUTIONS FOR COMPLEX PROBLEMS WITH INTEGRITY. OUR GOAL IS TO ACHIEVE ALL THIS IN A COLLABRATIVE APPROACH WITH ALL PARTIES INVOLVED IN DELIVERING SOLUTIONS/PRODUCTS.
It services
51 - 200 Employees
Alpharetta, GA, US
2007
Q: What skills or qualities help someone succeed as a IT Help Desk Analyst?
A: To succeed as an IT Help Desk Analyst, key technical skills include proficiency in operating systems (Windows, macOS, Linux), familiarity with common software applications, and knowledge of networking fundamentals. Essential soft skills include strong communication and problem-solving abilities, patience and empathy when interacting with users, and the ability to work in a fast-paced environment with multiple priorities. These technical and soft skills enable Help Desk Analysts to efficiently troubleshoot and resolve user issues, build trust with customers, and contribute to a positive user experience, ultimately supporting their career growth and effectiveness in the role.
Q: What is the career path for a IT Help Desk Analyst?
A: A typical career progression for an IT Help Desk Analyst involves starting as a Help Desk Technician, where they provide initial technical support to end-users, and then advancing to roles such as Senior Help Desk Analyst, Technical Support Specialist, or IT Support Team Lead, where they oversee and mentor junior team members. Key opportunities for skill development and professional growth include learning about IT service management frameworks, developing problem-solving and communication skills, and expanding knowledge of various software and hardware technologies. Long-term career prospects for IT Help Desk Analysts may include transitioning into specialized roles like Network Administration, Cybersecurity, or IT Project Management, or pursuing leadership positions such as IT Service Manager or Director of IT Operations.
