$18.50 - $25.50/hr
Other
Posted 13 days ago
Job description
We’re seeking a proactive and hands-on IT Support Specialist to join our team at a dynamic manufacturing facility. This hybrid role is ideal for someone who thrives in fast-paced environments, enjoys solving technical challenges, and values face-to-face collaboration with end-users.
Key Responsibilities
- Provide onsite and remote technical support to end-users across the manufacturing site
- Respond to and resolve IT support tickets in a timely and professional manner
- Assist with workload overflow from centralized IT support staff
- Set up and maintain hardware (PCs, printers, mobile devices) and software systems
- Deliver employee training on IT tools, systems, and security best practices
- Support network connectivity, device configuration, and troubleshooting
- Collaborate with cross-functional teams to ensure smooth technology operations
- Travel occasionally to other company sites for support and training needs
Qualifications
- 2+ years of experience in IT support or help desk roles
- Strong knowledge of Windows OS, Microsoft 365, and common enterprise applications
- Experience supporting hardware, peripherals, and basic networking
- Excellent communication and customer service skills
- Ability to work independently and manage multiple priorities
- Valid driver’s license and ability to travel as needed
Preferred Skills
- Spanish
- Experience in manufacturing or industrial environments
- Familiarity with ticketing systems (e.g., ServiceNow, Jira)
- Basic proficiency with Windows environment including Windows 11, M365 applications, and desktop troubleshooting
- Certifications such as CompTIA A+, Network+, or Microsoft MCP are a plus
Most Popular Jobs Similar to It Support Technician
it technician
it tech
it support specialist
it help desk technician
information technology technician
it helpdesk technician
it desktop support technician
it support analyst
helpdesk support technician
helpdesk technician
Other Helpful Pages Related To IT Site Support Technician
Remote It Support Technician Salaries
Remote It Support Technician Career Research
Frequently asked questions
Q: What skills or qualities help someone succeed as a IT Support Technician?
A: To succeed as an IT Support Technician, key technical skills include proficiency in operating systems (Windows, macOS, Linux), network protocols, and help desk software, as well as knowledge of hardware components and troubleshooting methodologies. Essential soft skills include strong communication and problem-solving abilities, patience and empathy when interacting with users, and adaptability in a fast-paced technical environment. By combining these technical and soft skills, IT Support Technicians can effectively resolve user issues, maintain system uptime, and contribute to a positive user experience, ultimately supporting their career growth and effectiveness in the role.
Q: What is the career path for a IT Support Technician?
A: A typical career path for an IT Support Technician involves progression from entry-level roles such as Help Desk Technician or Junior Support Specialist, to mid-level positions like Technical Support Specialist or Senior Support Engineer, and ultimately to senior roles like IT Operations Manager or Technical Lead. Key opportunities for skill development and professional growth include certifications in areas like CompTIA A+, Cisco CCNA, or ITIL, as well as experience with various operating systems, hardware, and software platforms. Long-term career prospects may lead to specialized roles like Cybersecurity Specialist, Cloud Engineer, or even a transition into management or leadership positions within IT departments.
