About Florida Sheriffs Youth Ranches
Sourced by ZipRecruiter
Industry
Non-profits
Company size
51 - 200 Employees
Headquarters location
Live Oak, FL, US
Year founded
1957
Ocala, FL • On-site
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 26 days ago
Are you looking for an opportunity to make a difference in the life of a child AND earn income? The Mission of the Sheriffs Ranches Enterprises, Inc., is to provide financial support, goodwill, and community involvement for the boys and girls served by the Florida Sheriffs Youth Ranches. Join our team today!
SUMMARY
The Customer Service Representative is primarily responsible for performing check out procedures, assisting customers and assisting in sorting, pricing and arranging the items in the Thrift Store in a suitable manner for marketing to the public. The Customer Service Representative is directly responsible to the Thrift Store Manager. This position is eligible for overtime pay.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following duties and responsibilities are given as examples of the various types of work performed in this position. Other duties and responsibilities may be assigned.
EDUCATION AND EXPERIENCE REQUIREMENTS
The person filling this position must have a high school diploma or GED.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
To perform this job successfully, an individual must be able to perform each area of responsibility satisfactorily. The requirements listed are representative of the knowledge, skills, and/or abilities required.
1. Must have the ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedural manuals; ability to write routine reports and correspondence; ability to speak effectively with individuals and small groups.
2. Must have the ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals, compute rate, ratio, and percentage.
3. Must have the ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form; ability to deal with problems involving several concrete variables in standardized situations.
4. Must have a working knowledge of cash register and general office equipment.
5. Must have the ability to meet customers and/or donors in a friendly, courteous, and professional manner.
6. Must have a working knowledge of retail store operations, including sales, customer service, inventory, and pricing.
7. Must have the ability to produce a high quantity and quality of work.
8. Must have the ability to plan and organize work and meet deadlines.
Job Type: Full-Time
Pay: $15.00 per hour
Benefits:
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Sourced by ZipRecruiter
Non-profits
51 - 200 Employees
Live Oak, FL, US
1957
customer services representative
customer service rep
customer service representative 1
customer service specialist
customer care representative
customer assistance representative
customer representative
customer service representative 2
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customer service representative 3
Q: What skills or qualities help someone succeed as a Customer Service Representative?
A: To succeed as a Customer Service Representative, key technical skills include proficiency in communication tools, such as phone systems and customer relationship management software, as well as knowledge of product or service offerings. Essential soft skills include empathy, active listening, and problem-solving abilities, which enable representatives to effectively resolve customer complaints and provide personalized support. By combining these technical and soft skills, customer service representatives can build strong relationships with customers, drive customer satisfaction, and contribute to long-term business growth and career advancement.
Q: What is the career path for a Customer Service Representative?
A: A Customer Service Representative typically starts as an entry-level role, progressing to mid-level positions such as Customer Service Team Lead or Operations Coordinator, where they oversee team performance and develop process improvements. As they gain experience, they can move into senior roles like Customer Experience Manager or Quality Assurance Specialist, focusing on strategic initiatives and customer satisfaction metrics. With continued skill development in areas like communication, problem-solving, and leadership, Customer Service Representatives can pursue long-term career prospects in management, training, or specialized roles like account management or business development.
