$20 - $22/hr
Other
Medical, Dental, Vision, Retirement
Posted 18 days ago
Job description
Job Number: 26-00588
Use your skills where innovative technology solutions begin. ECLARO is looking for an IT Support Technician for our client in Long Beach, CA.
ECLARO’s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!
Position Overview:
- The IT Support Technician serves as the first line of defense for issues related to software, hardware, accounts, licensing, permissions, and more.
- This role manages the ticketing system and responds quickly to incoming support requests.
Responsibilities:
- Troubleshoot software, hardware, application, network, and server-related issues
- Manage technical assistance requests via phone, remote support, in person, or through the ticketing system
- Escalate complex issues to the appropriate personnel
- Aim to resolve issues on the first interaction and follow up until all concerns are fully addressed
Required Qualifications:
- Strong understanding of basic networking fundamentals (TCP/IP, DHCP, DNS, VPN, etc.)
- Excellent written and verbal communication skills
- Outstanding customer service abilities
- Initiative and eagerness to learn with an open mindset
- Working knowledge of current Windows environments and Apple iOS
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Access); Office 365 and Power Apps experience is a plus
- Experience with Mobile Device Management systems (e.g., Meraki Systems Manager, AirWatch)
- Experience using ticketing systems (Zendesk, Freshservice, ServiceNow, etc.)
- Working knowledge of Active Directory
- Experience with teleconferencing and VoIP systems (Zoom, Slack, Microsoft Teams, etc.)
- Ability to collaborate effectively across departments to resolve issues as they arise
- Positive work attitude
- Highly organized and selfsufficient
- AWS or Azure experience is a plus
- Degree or background in Networking or a related field preferred
Pay Rate: $20.00-$22.00/Hour
If hired, you will enjoy the following ECLARO Benefits:
- 401k Retirement Savings Plan administered by Merrill Lynch
- Commuter Check Pretax Commuter Benefits
- Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO
If interested, you may contact:
Jazmine Candilado
Jazmine.Candilado@eclaro.com
(332) 206-0759
Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.
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Frequently asked questions
Q: What skills or qualities help someone succeed as a IT Support Technician?
A: To succeed as an IT Support Technician, key technical skills include proficiency in operating systems (Windows, macOS, Linux), network protocols, and help desk software, as well as knowledge of hardware components and troubleshooting methodologies. Essential soft skills include strong communication and problem-solving abilities, patience and empathy when interacting with users, and adaptability in a fast-paced technical environment. By combining these technical and soft skills, IT Support Technicians can effectively resolve user issues, maintain system uptime, and contribute to a positive user experience, ultimately supporting their career growth and effectiveness in the role.
Q: What is the career path for a IT Support Technician?
A: A typical career path for an IT Support Technician involves progression from entry-level roles such as Help Desk Technician or Junior Support Specialist, to mid-level positions like Technical Support Specialist or Senior Support Engineer, and ultimately to senior roles like IT Operations Manager or Technical Lead. Key opportunities for skill development and professional growth include certifications in areas like CompTIA A+, Cisco CCNA, or ITIL, as well as experience with various operating systems, hardware, and software platforms. Long-term career prospects may lead to specialized roles like Cybersecurity Specialist, Cloud Engineer, or even a transition into management or leadership positions within IT departments.
