$18.25 - $25/hr
Other
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Job description
Job Summary
We are seeking an experienced IT Support Technician to provide onsite end-user and general IT support at our Birmingham, AL location. The technician will be responsible for assisting users, troubleshooting hardware/software issues, and providing day-to-day IT support during the scheduled service period.
Scope of Work
- Provide onsite General IT Support and end-user assistance
- Troubleshoot desktop, laptop, network, and peripheral issues
- Support hardware connectivity and basic IT infrastructure tasks
- Coordinate with onsite contact for access and credentials
- Ensure timely issue resolution and professional onsite support
Initial Access Visit
- Date: May 22, 2026
- Time: 9:00 AM CST (Half Day)
- Technician must meet with Phillip Stringer for site access and credential setup
- May 26, 2026
- May 27, 2026
- May 28, 2026
- May 29, 2026
Required Equipment
Technician must bring the following tools/equipment:
- Laptop
- RJ45 Console Cable
- Micro USB Console Cable
- Screwdrivers / Basic Hand Tools
- High-visibility shirt or safety vest
- Safety goggles
- Steel-toe boots
- Hardhat
- Experience providing onsite IT support and end-user assistance
- Strong troubleshooting skills for hardware and software issues
- Familiarity with network connectivity and console access tools
- Professional communication and customer service skills
- Ability to work independently onsite
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Frequently asked questions
Q: What skills or qualities help someone succeed as a IT Support Technician?
A: To succeed as an IT Support Technician, key technical skills include proficiency in operating systems (Windows, macOS, Linux), network protocols, and help desk software, as well as knowledge of hardware components and troubleshooting methodologies. Essential soft skills include strong communication and problem-solving abilities, patience and empathy when interacting with users, and adaptability in a fast-paced technical environment. By combining these technical and soft skills, IT Support Technicians can effectively resolve user issues, maintain system uptime, and contribute to a positive user experience, ultimately supporting their career growth and effectiveness in the role.
Q: What is the career path for a IT Support Technician?
A: A typical career path for an IT Support Technician involves progression from entry-level roles such as Help Desk Technician or Junior Support Specialist, to mid-level positions like Technical Support Specialist or Senior Support Engineer, and ultimately to senior roles like IT Operations Manager or Technical Lead. Key opportunities for skill development and professional growth include certifications in areas like CompTIA A+, Cisco CCNA, or ITIL, as well as experience with various operating systems, hardware, and software platforms. Long-term career prospects may lead to specialized roles like Cybersecurity Specialist, Cloud Engineer, or even a transition into management or leadership positions within IT departments.