$22.75 - $31.25/hr
Other
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Job description
Location: San Diego CA 92121
Mode : Contract (6+ Months) - Onsite
Job Summary: The Field Support Technician will primarily support users in an office environment, handling IT issues, asset inventory, imaging and refreshing, and troubleshooting common problems. Additionally, the technician will assist with audio and video equipment setup and maintenance.
Key Responsibilities:
- Provide on-site and remote technical support to users, addressing IT issues related to hardware, software, and network connectivity.
- Manage asset inventory, including tracking, updating, and maintaining records of IT equipment.
- Perform imaging and refreshing of computers and other devices to ensure they are up-to-date and functioning properly.
- Troubleshoot and resolve common IT issues, such as printer problems, software errors, and network connectivity issues.
- Assist in the setup, maintenance, and troubleshooting of audio and video equipment, including projectors, microphones, and video conferencing systems.
- Support live events by operating AV systems and addressing any technical issues that arise.
- Collaborate with senior technicians and IT staff to resolve complex issues and improve support processes.
- Provide excellent customer service by addressing client inquiries and concerns promptly and professionally.
- Maintain accurate records of support requests, resolutions, and equipment maintenance.
- High school diploma or equivalent; technical certifications or coursework in IT or AV technology is a plus.
- Proven experience in providing IT support in an office environment.
- Strong problem-solving skills and attention to detail.
- Basic understanding of audio and video equipment and their functions.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Willingness to travel to various client locations as needed.
- Ability to lift and carry equipment up to 50 lbs.
- Note: Freshers from a technical education background with atleast one year experience are encouraged to apply. They would need to demonstrate a very high learning curve for this role.
- Familiarity with video conferencing platforms and common office tools and operating systems.
- Basic knowledge of networking and cabling.
- Experience with asset management software and IT service management tools.
- Familiarity with lifesciences or healthcare / pharma environment and thus familiarity with HIPAA standards
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Frequently asked questions
Q: What skills or qualities help someone succeed as a IT Support Technician?
A: To succeed as an IT Support Technician, key technical skills include proficiency in operating systems (Windows, macOS, Linux), network protocols, and help desk software, as well as knowledge of hardware components and troubleshooting methodologies. Essential soft skills include strong communication and problem-solving abilities, patience and empathy when interacting with users, and adaptability in a fast-paced technical environment. By combining these technical and soft skills, IT Support Technicians can effectively resolve user issues, maintain system uptime, and contribute to a positive user experience, ultimately supporting their career growth and effectiveness in the role.
Q: What is the career path for a IT Support Technician?
A: A typical career path for an IT Support Technician involves progression from entry-level roles such as Help Desk Technician or Junior Support Specialist, to mid-level positions like Technical Support Specialist or Senior Support Engineer, and ultimately to senior roles like IT Operations Manager or Technical Lead. Key opportunities for skill development and professional growth include certifications in areas like CompTIA A+, Cisco CCNA, or ITIL, as well as experience with various operating systems, hardware, and software platforms. Long-term career prospects may lead to specialized roles like Cybersecurity Specialist, Cloud Engineer, or even a transition into management or leadership positions within IT departments.