ZipRecruiter

Log In

IT Technician - Tier 2

IT Technician - Tier 2

Dunbarton Corporation

Wichita, KS • On-site

Full-time

Posted 7 days ago

Job description

Description
IT Technician - Tier 2 Support
The IT Technician -Tier 2 provides advanced technical support for client IT environments, serving as the primary escalation point for issues beyond Tier 1. This role requires strong analytical and troubleshooting skills, the ability to resolve complex technical problems, and the judgment to prioritize and manage multiple support requests effectively. The IT Technician works both independently and collaboratively to ensure reliable, secure, and efficient IT operations for clients.
Responsibilities:
  • Serve as the escalation point for Tier 1 support, diagnosing and resolving more complex hardware, software, network, and system issues
  • Provide remote and on-site support to client environments, including troubleshooting performance issues and system outages
  • Install, configure, upgrade, and maintain computer hardware, operating systems, and business applications
  • Support and troubleshoot network components, including connectivity issues, printers, and peripheral devices
  • Perform setup, configuration, and administration of user accounts, email systems, and voice/communication systems
  • Participate in and execute IT projects, including system deployments, upgrades, and migrations
  • Collaborate with clients, vendors, and internal team members to resolve issues and implement solutions
  • Document technical issues, resolutions, and procedures to support knowledge sharing and continuous improvement
  • Identify recurring issues and recommend proactive solutions to improve system reliability and user experience
  • Ensure adherence to company policies, security standards, and best practices
  • Communicate clearly and professionally with clients and internal stakeholders regarding issue status and resolution

Requirements
  • Associate's degree in Information Technology or a related field, or equivalent work experience
  • 3+ years of hands-on experience in IT support or a similar technical role
  • Demonstrated ability to troubleshoot and resolve more complex hardware, software, and network issues with minimal supervision
  • Strong working knowledge of Windows operating systems, common business applications, and standard IT hardware
  • Experience supporting network environments, including basic understanding of TCP/IP, DNS, DHCP, and connectivity troubleshooting
  • Familiarity with user account administration, email systems, and access management
  • Experience with remote support tools and ticketing systems
  • Ability to prioritize and manage multiple tasks, including escalated support requests, in a timely manner
  • Strong problem-solving and analytical skills with attention to detail
  • Effective written and verbal communication skills, with the ability to interact professionally with clients and team members
  • Ability to work both independently and collaboratively in a team environment
  • Willingness to participate in after-hours support or on-call rotation, as needed

Preferred Qualifications:
  • Relevant certifications (e.g., CompTIA A+, Network+, Microsoft or similar)
  • Experience with system deployments, migrations, or IT project work
  • Exposure to virtualization, cloud services, or backup solutions
  • Experience working in a managed services or multi-client environment

Apply

Most Popular Jobs Similar to It Technician

Other Helpful Pages Related To IT Technician - Tier 2

Frequently asked questions

Q: What skills or qualities help someone succeed as a IT Technician?

A: To succeed as an IT Technician, core technical skills include proficiency in operating systems (Windows, Linux, macOS), network protocols (TCP/IP, DNS, DHCP), and hardware troubleshooting (PCs, laptops, printers). Soft skills such as effective communication, problem-solving, and adaptability are also crucial, as IT Technicians must interact with users, diagnose complex issues, and implement solutions in a timely manner. By combining technical expertise with strong interpersonal and analytical skills, IT Technicians can efficiently resolve technical issues, build trust with users, and advance in their careers through specialized certifications and leadership roles.

Q: What is the career path for a IT Technician?

A: A typical career path for an IT Technician involves progression from entry-level roles such as Help Desk Technician or Field Service Technician, to mid-level positions like Network Administrator or Junior Systems Engineer, and eventually to senior roles like Senior Systems Engineer or IT Manager. Key opportunities for skill development and professional growth include certifications in areas like CompTIA A+, Cisco CCNA, or Microsoft MCSA, as well as experience with cloud computing, cybersecurity, and project management. Long-term career prospects for IT Technicians may include transitioning into specialized roles like Cybersecurity Specialist, Data Analyst, or even pursuing a career in IT leadership or management.

All JobsIT Technician JobsIT Technician Jobs in Wichita, KS
Dunbarton Corporation job posting for a IT Technician - Tier 2 in Wichita, KS with a salary of $33,500 to $49,200 Annually with a map of Wichita location.