EUC support and management

EUC support and management

Diverse Lynx

Piscataway, NJ • On-site

Full-time

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Job description

Job Summary:
Diverse Lynx is a company focused on providing equal employment opportunities and supporting a diverse workforce. They are seeking an individual with experience in EUC support and management, who possesses strong troubleshooting skills and knowledge of various operating systems and security protocols.
Responsibilities:
• Experience in EUC support and management.
• Strong knowledge of Windows 1011| macOS| and mobile OS platforms.
• Expertise in Active Directory| Group Policy| and endpoint security.
• Hands-on experience with MDM solutions (Microsoft Intune| VMware AirWatch).
• Familiarity with SCCMMECM or similar tools for patching and software deployment.
• Knowledge of ITIL processes (Incident| Problem| Change Management).
• Strong troubleshooting skills for hardware and software issues.
• Excellent communication and leadership skills.
Qualifications:
Required:
• Experience in EUC support and management.
• Strong knowledge of Windows 10/11, macOS, and mobile OS platforms.
• Expertise in Active Directory, Group Policy, and endpoint security.
• Hands-on experience with MDM solutions (Microsoft Intune, VMware AirWatch).
• Familiarity with SCCM/MECM or similar tools for patching and software deployment.
• Knowledge of ITIL processes (Incident, Problem, Change Management).
• Strong troubleshooting skills for hardware and software issues.
• Excellent communication and leadership skills.
Company:
Diverse Lynx is a WBENC- and NMSDC-certified partner, helping organizations turn diversity goals into measurable impact through staffing and contingent workforce solutions. Founded in 2002, the company is headquartered in Princeton, New Jersey, US, , with a team of 1001-5000 employees. The company is currently Late Stage.

Diverse Lynx logo

About Diverse Lynx

Sourced by ZipRecruiter

Diverse Lynx, based in Princeton, NJ, US, is a reputable company in the Information Technology sector. The firm, as reflected through its website diverselynx.com, specializes in delivering comprehensive IT solutions. These solutions range from IT consulting to robust digital transformation strategies, IT staffing, and full-time placements services. The company was established in 2008, and it prides itself on providing simplified, efficient technology solutions designed to meet the unique needs of each client.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Princeton, NJ, US

Year founded

2002

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Frequently asked questions

Q: What skills or qualities help someone succeed as a Desktop Support Manager?

A: To succeed as a Desktop Support Manager, key technical skills include expertise in operating systems (Windows, macOS, Linux), proficiency in help desk software (ServiceNow, JIRA), and knowledge of network protocols and hardware (TCP/IP, DNS, printers). Soft skills such as strong communication, problem-solving, and leadership abilities are also crucial, as they enable effective collaboration with team members, end-users, and other stakeholders. By combining these technical and soft skills, a Desktop Support Manager can efficiently resolve issues, optimize support processes, and drive team performance, ultimately contributing to career growth and effectiveness in the role.

Q: What is the career path for a Desktop Support Manager?

A: A Desktop Support Manager typically follows a career progression from entry-level roles such as Help Desk Technician or Desktop Support Specialist, to mid-level positions like Senior Desktop Support Specialist or Team Lead, and eventually to senior roles like Desktop Support Manager or IT Operations Manager. Key opportunities for skill development and professional growth in this role include learning IT service management frameworks, developing leadership and communication skills, and staying up-to-date with emerging technologies and trends in IT support. Long-term career prospects for a Desktop Support Manager may include transitioning into IT leadership roles, such as Director of IT or CIO, or pursuing specialized roles like IT Service Management Consultant or IT Project Manager.