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Enterprise Support Technician Jobs (NOW HIRING)

Robert Half

Support Technician III

New Castle, PA · On-site

We are looking for an experienced Support Technician III to provide advanced technical support in a ... Configure, deploy, and maintain PCs and enterprise devices while ensuring alignment with ...

Tecology

Be Seen First

Support Technician

Vancouver, WA · On-site

$22.10 - $31.83/hr

SUPPORT TECHNICIAN Description The Support Technician role requires a multi-talented individual who ... Company Description Tecology is a small, close-knit company able to provide true enterprise level ...

Trilyon, Inc.

Customer Support Technician

Ocoee, FL · On-site

$16 - $21.75/hr

... Technician to join our team. This role will involve providing in-person and remote technical ... The ideal candidate will have experience in enterprise IT support, audio/visual technologies ...

Westchester Medical Center

Support Technician II

Valhalla, NY · On-site

$22.50 - $30.75/hr

They will take lead role among more junior support technicians for project-based and enterprise assignments. Responsibilities: * Function as part of a team in support of End Users for the access and ...

Westchester Medical Center

Support Technician II

Valhalla, NY · On-site

$22.50 - $30.75/hr

They will take lead role among more junior support technicians for project-based and enterprise assignments. Responsibilities: * Function as part of a team in support of End Users for the access and ...

Westchester Medical Center

Support Technician II

Valhalla, NY · On-site

$22.50 - $30.75/hr

They will take lead role among more junior support technicians for project-based and enterprise assignments. Responsibilities: * Function as part of a team in support of End Users for the access and ...

Ellwood

Support Technician III

New Castle, PA · On-site

ELLWOOD is seeking a Support Technician III who provides advanced technical support and serves as an escalation resource for complex issues involving hardware, software, networking, and enterprise ...

Westchester Medical Center

Support Technician I

Valhalla, NY · On-site

$22.50 - $30.75/hr

The Support Technician I is the face of IT throughout WMC; they are responsible for rendering ... Perform computer hardware installations & decommission of enterprise equipment, including PCs ...

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Enterprise Support Technician information

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How much do enterprise support technician jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for enterprise support technician in the United States is $25.03, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What does an enterprise support technician do?

An Enterprise Support Technician is responsible for providing technical support to employees and users within a large organization. They troubleshoot hardware, software, and network issues, ensuring that all systems run smoothly and efficiently. Their duties often include responding to support tickets, installing and configuring equipment, and escalating complex problems to higher-level IT staff if needed. They play a crucial role in minimizing downtime and maintaining productivity across the enterprise.

What are the key skills and qualifications needed to thrive as an enterprise support technician?

To thrive as an Enterprise Support Technician, you need a solid understanding of computer hardware, operating systems, and networking concepts, often supported by a relevant associate or bachelor's degree. Familiarity with ticketing systems, remote desktop tools, Active Directory, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate is commonly required. Strong problem-solving abilities, patience, and effective communication skills help technicians deliver excellent customer service and resolve complex technical issues. These skills and qualifications are crucial for minimizing downtime, ensuring smooth business operations, and maintaining user satisfaction within enterprise environments.

What are some common challenges faced by enterprise support technicians when troubleshooting complex technical issues in large organizations?

Enterprise Support Technicians often encounter challenges such as navigating complex IT infrastructures, supporting a wide range of hardware and software, and managing the differing needs of various departments. Communication is key, as technicians must collaborate with end-users, IT teams, and sometimes third-party vendors to resolve issues efficiently. Balancing multiple high-priority requests and maintaining detailed documentation are also integral parts of the role, requiring strong organizational and problem-solving skills.
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Enterprise Support Technician jobs near you
Infographic showing various Enterprise Support Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $52,061 per year, or $25 per hour.

Junior Enterprise Support Technician - Tier 2

KeyLogic, LLC

Alexandria, VA • On-site

$50K/yr

Full-time

Posted 11 days ago

Job description

Position: Junior Enterprise Support Tech - Tier 2

Location: HYBRID - Alexandria, VA

Salary: $50k + Comprehensive benefits package

Clearance: Must be eligible to obtain a Public Trust (US citizen/Green Card)

 

KeyLogic is actively seeking a Tier 2 Enterprise Support Tech who must be organized, logical, and understand how quickly resolve or enact necessary changes to address customer issues and requests. Our customers rely on these technicians to work through complicated and complex matters that are reported to the Service Desk and escalated from other technical support areas.

NOTE: Remote but must live within a 2-hour drive to Alexandria, VA.

JOB DUTIES:

Investigate and troubleshoot Tier 1, Tier 2 and Tier 3 level technical issues reported to SMP queues, email and walkup, utilizing available knowledge and approved remediation tools

Perform remote investigations, apply advanced troubleshooting and resolution of enterprise-wide issues, specific root causes, and report on technical information

Contribute to the Knowledgebase system and maintain information within

Contribute to team process, troubleshooting and efficiency improvements

Participate in special project assignments, and commit support coverage and backup roles

Provide on-site, in-person support when requested or required to do so

Additional support responsibilities and duties to be assigned based on business need

REQUIRED EXPERIENCE:

Minimum of six (6) years of work experience in the computer field, with a minimum of three (3) years in a help-desk area, and two (2) years at a mid/senior level position, to include the following:

1 year of uninterrupted, high-volume; 5,000+ user Call-Center, with Tier 2 or higher experience

1 year of practical hands-on experience with the following: Microsoft Windows 10, Active Directory, RSA FOB, Permissions/Shares, and Drive Mappings

Understanding of ITIL concepts, Service Desk, and Service Now (SMP) operational processes

DESIRED EDUCATION & CERTIFICATIONS:

Bachelor's degree in computer sciences (or related technical field), related work experience and one or more of the following in active status: Microsoft MCSE/MCSA/MCP, Microsoft Windows 10 Certification, or equivalent.

Employment Type: Full time

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