Patient Account Representative

DMOS

West Des Moines, IA • On-site

$16.50 - $21.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago


Job description

Our Patient Account Representative team is growing! As a Patient Account Representative you will be following on claims and resolving denials. You will communicate with patients, and insurance companies to answer any questions related to insurance claims filed. After on-site training (up to 90 days) is complete and competency in DMOS process is established, this position works from home. You have the ability to come into the office on short notice. This position is a full-time Monday thru Friday position. At this time, we can only accommodate remote workers within the state of Iowa.
Here's What You Can Expect
  • Following up on claims and resolving denials when necessary.
  • Review claims and make any necessary adjustments before closing the claim file.
  • Answering questions about outstanding balances, insurance coverage and patient questions regarding accounts. Be able to work remotely as a part of a small, close-knit team of professionals you can rely on who works alongside to create an experience we can be proud of.

What We're Looking For
  • Calm. Ability to communicate calmly and provide professional support to employer, patient and payer questions on incoming claims or payments.
  • Curiosity. You practice the art of listening, asking clarifying questions, and avoiding interrupting others.
  • Independent workers. You know how to keep yourself focused and when to ask for help.

Why DMOS?
  • Reliable schedule with no on-call hours.
  • Friendly, fun and dedicated peers.
  • Outstanding 401(k) with an annual company profit sharing contribution (even if you don't participate in the match program).
  • Health, dental, and vision insurance including 6 paid holidays and a generous PTO accrual program for full time staff to earn up to 22 days a year.
  • We'll celebrate 70 years of orthopedic care in 2025!

Apply today by viewing our opportunities from the https://www.dmos.com/about/careers page. Qualified candidates will hear from our recruiting team within 2 business days of a completed application to start the selection process.
DMOS is a privately held medical facility. Candidates who receive a conditional offer of employment at DMOS will be required to complete a criminal background check, federal background checks, education verification, reference checks, and an initial TB test.
Please Note: DMOS values your privacy. DMOS will not ask a candidate for private personal information, such as a social security number/date of birth, until after an offer is accepted. DMOS will not contact candidates through any other site outside of UKG or @DMOS email addresses. DMOS does not contact candidates through Indeed. Please do not respond to Indeed requests for DMOS. You may email HumanResources@DMOS.com for more questions.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.


Frequently asked questions

Q: What skills or qualities help someone succeed as a Patient Account Representative?

A: To succeed as a Patient Account Representative, key technical skills include proficiency in medical billing software, knowledge of insurance reimbursement policies, and understanding of HIPAA regulations. Soft skills such as excellent communication, active listening, and empathy are crucial for building rapport with patients and resolving billing discrepancies. These strengths enable Patient Account Representatives to effectively navigate complex healthcare systems, resolve issues efficiently, and provide exceptional patient service, ultimately supporting career growth and effectiveness in the role.

Q: What is the career path for a Patient Account Representative?

A: A Patient Account Representative typically starts as an entry-level role, progressing to mid-level positions such as Patient Account Coordinator or Patient Access Representative, where they develop skills in insurance verification, billing, and patient communication. As they gain experience, they can move into senior roles like Patient Account Manager or Revenue Cycle Manager, overseeing teams and implementing process improvements to optimize revenue and patient satisfaction. With additional training and experience, Patient Account Representatives can also transition into leadership positions, such as Director of Revenue Cycle or Chief Operations Officer, or pursue specialized roles like Compliance Officer or Medical Billing Consultant.



DMOS job posting for a Patient Account Representative in West Des Moines, IA with a salary of $17 to $22 Hourly and benefits including Medical, Vision, Dental, PTO, and Retirement with a map of West Des Moines location.