Pay Range: $20hr - $24hr
Responsibilities:
- Provide deskside, OSS, and field support for desktops, laptops, tablets, smartphones, telephony, AV equipment, and network devices.
- Install, configure, test, and support computer systems and peripherals in accordance with established standards.
- Diagnose and resolve hardware, software, and operating system issues, including non-recurring and complex problems.
- Perform OS imaging/re-imaging and system administration activities.
- Deliver 2nd line IT support ensuring adherence to SLAs and service quality standards.
- Manage and resolve support tickets using a ticketing system, ensuring timely updates and communication with users.
- Troubleshoot network connectivity issues and support LAN-related technologies.
- Provide on-site support across primary and remote office locations as required.
- Maintain infrastructure support functions including comms room activities, cabling, and patching.
- Conduct asset inventory management and equipment tracking.
- Move and install IT equipment in compliance with health and safety guidelines.
- Provide end-user training and guidance on hardware and software usage.
- Recommend and implement upgrades for end-user devices.
- Collaborate in BAU and project-based environments requiring flexibility and teamwork.
- Maintain high levels of customer satisfaction through effective communication and service delivery.
Skills:
- Strong expertise in end-user IT infrastructure including desktops, laptops, printers, handheld devices, and smartphones.
- Proficiency in Microsoft Windows 10/11, Office 365, Microsoft Teams, Google applications, and ServiceNow.
- Experience with Azure, Microsoft Intune, and Active Directory (user/group management and policies).
- Knowledge of LAN technologies, basic networking hardware, and troubleshooting.
- Ability to support video conferencing and AV equipment.
- Strong troubleshooting, diagnostic, and problem-solving skills.
- Excellent verbal and written communication skills.
Education/Experience:
- Relevant experience in desktop/field support or IT infrastructure support roles.
- Experience providing 2nd line IT support in enterprise environments preferred.
Additional Requirements:
- Ability to work in shift-based environments and provide onsite support.
- Willingness to travel to remote office locations as needed.
- Ability to lift and move IT equipment safely.
Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading staffing and recruiting powerhouse. Proudly recognized as a nationally and locally certified diversity firm, Cynet delivers agile, scalable talent solutions across industries. With an active footprint in all 50 U.S. states and Canada, we support thousands of consultants through our expansive, high-performing recruitment engine operating across North America and Asia—ensuring speed, quality, and consistency in every hire.
