$23.50 - $32.25/hr
Full-time
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Job description
Lead Support Technician
Position Type: Contract
Location: Sacramento, CA (Onsite)
Remote Work: None
Primary Skills: NOC Technician, Desktop Support, Helpdesk
Note: Required Skills
Our client is looking for a Lead Support Technician for a year+ long contract in Sacramento, CA.
This position under general supervision of the IT End Point Support supervisor or the team lead will provide desktop computer support and provide support in FIG projects. Some of the support responsibilities include: Support of desktop/laptop, mobile devices, computer hardware and peripherals, Windows and Mac operating systems, and application software. Install and troubleshoot hardware, software, printers, and network connectivity issues using acceptable best practices method and instructions if provided.
Duties also include unplug IT equipment, move/lift and plug the equipment in new locations. Follow documented procedures to configure and deploy workstations to match department or unit specific configurations and to comply with security policies. The candidate must have knowledge and experience with computer hardware and software products. The primary focus will be to help deploy and install IT client devices for IT Infrastructure projects. This position will exercise initiative and judgment in applying established principles and best practices. This position requires someone with technical skills, people skills and someone that can work in a hospital setting around doctors, nurses and patients. A successful candidate will be someone that has hands on experience and knowledge of PCs, printers and application deployment.
Hours: Monday through Friday (any combination of days / varied shift hours) and optional weekends
Qualifications:
This candidate must have experience leading a team/project
This position will be responsible for desktop computer support and supporting FIGS and projects for the IT Infrastructure team.
This position must have knowledge of desktop/laptop, mobile devices, computer hardware, label printers, peripherals, Windows and Mac operating systems, and application software.
Must be able to multi-task.
Ability to work independently and with the team, set priorities, organize work, and meet deadlines.
Candidate should be able to give instructions to the team and change in priorities in a dynamic environment.
Must have excellent written and verbal communication
Must be able to document progress throughout the project
Duties:
Work closely with IT department teams and customers to deploy IT end point devices.
Occasionally lift materials up to 20 lbs.
Be able to push dolly/carts with equipment loaded.
Work in busy office environment with frequent interruptions.
Use computer equipment for extended periods
Be able to work under pressure and follow instructions.
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Frequently asked questions
Q: What skills or qualities help someone succeed as a IT Support Technician?
A: To succeed as an IT Support Technician, key technical skills include proficiency in operating systems (Windows, macOS, Linux), network protocols, and help desk software, as well as knowledge of hardware components and troubleshooting methodologies. Essential soft skills include strong communication and problem-solving abilities, patience and empathy when interacting with users, and adaptability in a fast-paced technical environment. By combining these technical and soft skills, IT Support Technicians can effectively resolve user issues, maintain system uptime, and contribute to a positive user experience, ultimately supporting their career growth and effectiveness in the role.
Q: What is the career path for a IT Support Technician?
A: A typical career path for an IT Support Technician involves progression from entry-level roles such as Help Desk Technician or Junior Support Specialist, to mid-level positions like Technical Support Specialist or Senior Support Engineer, and ultimately to senior roles like IT Operations Manager or Technical Lead. Key opportunities for skill development and professional growth include certifications in areas like CompTIA A+, Cisco CCNA, or ITIL, as well as experience with various operating systems, hardware, and software platforms. Long-term career prospects may lead to specialized roles like Cybersecurity Specialist, Cloud Engineer, or even a transition into management or leadership positions within IT departments.