About Applebee's Restaurants
Sourced by ZipRecruiter
Industry
Food services and drinking places
Company size
10,000+ Employees
Headquarters location
Leawood, KS, US
Other
Medical, Dental, Life, Retirement, PTO
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Applebee's rating
5.6
Based on 719 frontline employees who took The Breakroom Quiz
59th of 84 rated restaurants
Job description
IT Technician Position
We are hiring a hands-on IT Technician with strong experience in Windows Server administration, network support, and desktop troubleshooting. This role supports a multi-site environment, including field locations, and is ideal for someone who enjoys solving complex technical problems while delivering excellent customer service.
You will play a critical role in maintaining IT infrastructure, supporting end users, and ensuring systems run efficiently across the organization.
NOTE: This is an on-site position in our Corporate Office in Allendale NJ. This is NOT a remote/hybrid position.
Responsibilities- Install, configure, and maintain computer hardware, software, and network systems
- Set up workstations, printers, routers, and other IT equipment
- Provide desktop support and help desk troubleshooting for end users
- Diagnose and resolve hardware, software, and network issues (LAN/WAN)
- Administer and support Windows Server (Active Directory, DNS, DHCP, Exchange)
- Perform preventative maintenance and on-site IT support at field locations
- Ensure network security and data protection standards are maintained
- Document issues, repairs, and maintenance activities
- Coordinate system upgrades and patches with minimal downtime
- Train users on new systems, applications, and IT best practices
- Monitor equipment inventory and recommend purchases
- Travel to business locations as needed
- Strong experience with Windows Server administration (Active Directory, DNS, DHCP, Exchange)
- Solid knowledge of networking concepts (LAN/WAN, routing, switching, firewalls)
- Experience with IT support, help desk systems, and remote management tools
- Advanced troubleshooting and root cause analysis skills
- Proficiency in Microsoft Office 365 support
- Experience supporting desktop hardware, system deployments, and IT infrastructure
- Strong communication skills and customer-focused mindset
- Bachelor's degree in IT, Computer Science, or related field
- 1–3 years of experience in a multi-site or enterprise IT environment
- Certifications such as CompTIA A+, Network+, or similar
- Experience in retail, restaurant, hospitality, or POS systems
- Exposure to database systems or backend support
Along with a collaborative, inclusive environment and strong career growth opportunities, we offer a comprehensive benefits package designed to support your health, financial future, and work-life balance:
- Competitive Pay ($56K–$64K + Overtime Eligibility)
- Bonus Opportunity
- Medical, Dental, and Life Insurance (for you and your family)
- Domestic Partner Benefits
- Flexible Spending Accounts (FSA/HSA)
- 401(k) with Company Match
- Paid Time Off (PTO)
- Career advancement and professional development opportunities
What Applebee's employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
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Frequently asked questions
Q: What skills or qualities help someone succeed as a IT Technician?
A: To succeed as an IT Technician, core technical skills include proficiency in operating systems (Windows, Linux, macOS), network protocols (TCP/IP, DNS, DHCP), and hardware troubleshooting (PCs, laptops, printers). Soft skills such as effective communication, problem-solving, and adaptability are also crucial, as IT Technicians must interact with users, diagnose complex issues, and implement solutions in a timely manner. By combining technical expertise with strong interpersonal and analytical skills, IT Technicians can efficiently resolve technical issues, build trust with users, and advance in their careers through specialized certifications and leadership roles.
Q: What is the career path for a IT Technician?
A: A typical career path for an IT Technician involves progression from entry-level roles such as Help Desk Technician or Field Service Technician, to mid-level positions like Network Administrator or Junior Systems Engineer, and eventually to senior roles like Senior Systems Engineer or IT Manager. Key opportunities for skill development and professional growth include certifications in areas like CompTIA A+, Cisco CCNA, or Microsoft MCSA, as well as experience with cloud computing, cybersecurity, and project management. Long-term career prospects for IT Technicians may include transitioning into specialized roles like Cybersecurity Specialist, Data Analyst, or even pursuing a career in IT leadership or management.