About Apex Informatics
Sourced by ZipRecruiter
Industry
It services
Company size
1 - 10 Employees
Headquarters location
Omaha, NE, US
Year founded
2014
$19 - $26/hr
Other
Posted 23 days ago
Job description
Title: Sr. Technology Support Technician
Location: Ocoee, FL
Job Description:
Key Responsibilities
Technical Knowledge & Proficiencies
Work Schedule & Physical Requirements
Required Skills & Qualifications
Location: Ocoee, FL
Job Description:
Key Responsibilities
- Install and configure computer hardware, software, systems, mobile devices, printers, and scanners.
- Assist in coordinating audiovisual setups and video conferencing support.
- Monitor and maintain computer systems using company-provided tools, including Active Directory and Microsoft Endpoint Configuration Manager (MECM).
- Identify and diagnose hardware, software, or network-related problems, and identify a plan to resolve, repair, or replace resources as needed.
- Recommend strategies to increase efficiencies, which may include implementing new practices, devices, and/or software.
- Collaborate and assist with other areas of the IT department on projects and initiatives.
- Travel to remote locations to provide support as needed.
- Participate in after-hours (evening and weekend) on-call rotation.
- Perform other duties as assigned.
Technical Knowledge & Proficiencies
- Proficiency in Office 365, including MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11.
- Virtual meeting applications knowledge preferred (MS Teams, Zoom, GoTo, etc.).
- Audiovisual equipment knowledge preferred (Microsoft Teams Rooms certified equipment).
Work Schedule & Physical Requirements
- Onsite hours of operation are between 7:00 am and 6:00 pm, Monday through Friday.
- Ability to lift 50 pounds.
Required Skills & Qualifications
- IT enterprise experience is preferred.
- High school diploma or equivalent; additional certifications or relevant education is a plus.
- Ability to learn new systems and software in a fast-paced environment.
- Strong problem-solving skills, critical and analytical thinking, and the ability to adapt to change.
- Ability to manage multiple priorities and work independently or as part of a team.
- Capacity to perform in high-pressure situations with strong organizational and time-management skills.
apexinformatics.com
Frequently asked questions
Q: What skills or qualities help someone succeed as a IT Support Technician?
A: To succeed as an IT Support Technician, key technical skills include proficiency in operating systems (Windows, macOS, Linux), network protocols, and help desk software, as well as knowledge of hardware components and troubleshooting methodologies. Essential soft skills include strong communication and problem-solving abilities, patience and empathy when interacting with users, and adaptability in a fast-paced technical environment. By combining these technical and soft skills, IT Support Technicians can effectively resolve user issues, maintain system uptime, and contribute to a positive user experience, ultimately supporting their career growth and effectiveness in the role.
Q: What is the career path for a IT Support Technician?
A: A typical career path for an IT Support Technician involves progression from entry-level roles such as Help Desk Technician or Junior Support Specialist, to mid-level positions like Technical Support Specialist or Senior Support Engineer, and ultimately to senior roles like IT Operations Manager or Technical Lead. Key opportunities for skill development and professional growth include certifications in areas like CompTIA A+, Cisco CCNA, or ITIL, as well as experience with various operating systems, hardware, and software platforms. Long-term career prospects may lead to specialized roles like Cybersecurity Specialist, Cloud Engineer, or even a transition into management or leadership positions within IT departments.
