About Apex Informatics
Sourced by ZipRecruiter
Industry
It services
Company size
1 - 10 Employees
Headquarters location
Omaha, NE, US
Year founded
2014
$22.25 - $28.25/hr
Other
Posted 24 days ago
Job description
Job Title: Senior IT Desktop support Tech
Location: NYC,NY- 5 days in office
Duration: 6-12 months
Job Description:
Location: NYC,NY- 5 days in office
Duration: 6-12 months
Job Description:
- Systems/Apps administration including installation/upgrade of software's, account management, access control, building workstations/laptops, fixing computers/systems issues, building and supporting VDI machines, and maintenance support.
- Responsible for supporting day to day operations on the service desk, desktop and engineering support including banking, financial trading, and IT Systems.
- Supervise Information Systems, Security and Auxiliary services.
- Fixing computers vulnerabilities and patching.
- Analyze incidents reported by users and fixing them.
- Handling Start of the day and End of the day processes.
- Handling end-user's problems related to phone/turret system and network.
- Coordinates with Madrid (H.O.) to resolve systems issues.
- Troubleshooting and solving systems/desktops performance issues.
- Creating Windows and VDI Images and Maintaining Them.
- Building workstations/laptops/mobile devices.
- Handling IT Asset Inventory Management.
apexinformatics.com
Frequently asked questions
Q: What skills or qualities help someone succeed as a Desktop Technician?
A: To succeed as a Desktop Technician, key technical skills include proficiency in operating systems (Windows, macOS, Linux), hardware troubleshooting and repair, and familiarity with common software applications. Soft skills such as strong communication, problem-solving, and analytical abilities are also crucial, as they enable technicians to effectively diagnose and resolve complex issues, collaborate with users, and maintain a high level of customer satisfaction. By combining these technical and soft skills, Desktop Technicians can efficiently support users, troubleshoot issues, and contribute to a productive work environment, ultimately supporting their career growth and effectiveness in the role.
Q: What is the career path for a Desktop Technician?
A: A Desktop Technician's career path typically begins as a Help Desk Technician or Field Service Technician, providing technical support and troubleshooting for desktop computers and related hardware. As they gain experience, they can progress to mid-level roles such as Senior Field Service Technician or Desktop Support Specialist, overseeing more complex issues and leading smaller teams. Senior Desktop Technicians or Technical Leads can then move into senior roles, such as IT Manager or Technical Architect, overseeing large-scale IT projects and implementing technology strategies.
