About Annuity Health
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Industry
Health care and social assistance
Company size
501 - 1,000 Employees
Headquarters location
Westmont, IL, US
Year founded
1973
$16 - $26/hr
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 22 days ago
Annuity Health rating
6.4
Based on 7 frontline employees who took The Breakroom Quiz
289th of 422 rated business services
Job description
Job Type
Full-time
Description
A Remote Insurance Follow-Up Representative will be responsible for all collection functions for hospital and physician services. This primary responsibility of this position is account resolution which includes the following duties: reviewing accounts, following up with insurance companies on claim status, gathering and submitting any missing information, rebilling, appeals, and billing out secondary electronic or paper claims to all payers as needed.
Duties/Responsibilities
Required Skills/Knowledge
Education/Experience
Benefits
Annuity Health offers its employees excellent benefits including: Health, Dental, Vision, HSA and FSA Accounts, Voluntary Insurance, Paid Holidays, PTO, and 401(k).
Salary Description
Pay Scale - $16.00 to $26.00
Full-time
Description
A Remote Insurance Follow-Up Representative will be responsible for all collection functions for hospital and physician services. This primary responsibility of this position is account resolution which includes the following duties: reviewing accounts, following up with insurance companies on claim status, gathering and submitting any missing information, rebilling, appeals, and billing out secondary electronic or paper claims to all payers as needed.
Duties/Responsibilities
- Provide customer service to various healthcare contract customers
- Prepare, research and collect from various contracted health insurance payers
- Research remits and Explanation of Benefits (EOBs) for complete accurate payments or denials
- Provide or arrange for additional information when needed
- Submit corrected claims or appeals
- Request appropriate adjustments, when required
- Identify items that require client assistance
- Gather payor trends and provides feedback
- Other duties as assigned
Required Skills/Knowledge
- EPIC experience preferred
- Microsoft Office
- Knowledge in government and non-government billing guidelines for facility/physician
- Knowledge in account/claim status, resolution and appeals process
- Knowledge of the UB04 and HCFA forms
- Excellent customer service and time management skills
- High attention to detail required
- Excellent verbal, written, and electronic communication skills required
Education/Experience
- High school diploma or General Education Development (GED) certificate required
- One to Two years of college preferred
- Minimum of three years of experience preferred
- Prior medical billing and insurance collections or healthcare revenue cycle experience preferred
Benefits
Annuity Health offers its employees excellent benefits including: Health, Dental, Vision, HSA and FSA Accounts, Voluntary Insurance, Paid Holidays, PTO, and 401(k).
Salary Description
Pay Scale - $16.00 to $26.00
annuityhealth.com
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Insurance Customer Service Representative?
A: To succeed as an Insurance Customer Service Representative, key technical skills include proficiency in insurance policies, claims processing, and regulatory compliance, as well as proficiency in software applications such as CRM systems and policy management tools. Soft skills like excellent communication, active listening, and problem-solving abilities are also crucial, as they enable representatives to empathize with customers, resolve issues efficiently, and provide personalized support. By combining these technical and soft skills, representatives can deliver exceptional customer experiences, build trust, and drive business growth, ultimately supporting their career advancement and effectiveness in the role.
Q: What is the career path for a Insurance Customer Service Representative?
A: A typical career path for an Insurance Customer Service Representative begins with entry-level roles such as Customer Service Representative or Claims Processor, where they develop essential communication and problem-solving skills. As they gain experience, they can progress to mid-level roles like Customer Service Team Lead or Claims Examiner, where they take on additional responsibilities and develop leadership and analytical skills. Senior roles, such as Operations Manager or Underwriting Manager, often require advanced skills in areas like risk management, policy analysis, and team leadership, providing opportunities for long-term career growth and advancement in the insurance industry.
