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Job description
America Networks is a leading sensor and networking solutions partner for companies in any Industrial, Manufacturing, and Waste management space. We design and manufacture sensors for storage tanks, water metering, energy metering, gas monitoring, and asset management. Our founders are hardcore telecommunications engineers with combined 200+ years of experience in designing, optimizing and performance engineering; for several mid – large wireless carriers internationally - that saw a need to provide low power, cost efficient sensors to collect data, create alerts, and predict needed actions. We have combined these sensors with low power, wide area (LPWA) networking technologies to provide clients various options to decrease re-occurring costs associated with operating an IoT network of sensors and connected devices. We specialize in design, deployment, optimization, and support of these Networks. Whether an off-the-shelf or custom solution is needed, we'll create a solution and push the data on the best cloud platform to fit your needs, including your own.
Job DescriptionBasking Ridge-NJ-USA
The position will be responsible for providing technical assistance and support related to the Fulcrum, CATS Enterprise Asset Management software. The CATS application is currently integrated with the PeopleSoft ERP system. This role will be responsible for managing and providing timely resolutions to diverse help desk inquiries and/or escalating issues to secondary levels for resolution. Ability to follow up with customers, provide feedback and see problems through to resolution is required. Minimum 1 year Tier 1 help desk experience. Candidates must be able to work flexible schedules. Associates Degree Required. There is no telecommuting with this job assignment.
• Previous experience in application support
• Previous Network Inventory, Supply Chain, or Asset Management experience
• Strong oral and written communication skills
• Strong analytical, troubleshooting and problem solving skills
• Detail oriented work ethic
• Strong interpersonal skills
• Ability to work both independently and collectively with other reference and support team members
• Good project management skills
• Ability to effectively prioritize tasks
• Ability to manage multiple tasks at the same time in a very dynamic work environment
• Strong knowledge of inventory life cycle
• 2 years wireless telecommunications experience preferred
• Familiarity with PeopleSoft ERP application, preferably Purchasing, Inventory and/or Asset Management - minimum 6 months
• Familiarity with Fulcrum - CATS system preferred
• Experience with Remedy preferred
• Experience in preparing and delivering application training
• MS Excel/Project/Power Point
• Excellent verbal and written communication skills
• Must be flexible and possess the ability to multi-task and work in a fast-paced environment
• Must be able to work both independently and with others
• Demonstrate ability to work with cross functional teams and execute project handoffs
Frequently asked questions
Q: What skills or qualities help someone succeed as a User Support Analyst?
A: To succeed as a User Support Analyst, key technical skills include proficiency in software applications, operating systems, and troubleshooting methodologies, as well as knowledge of IT service management frameworks and tools. Essential soft skills include excellent communication, problem-solving, and empathy, allowing analysts to effectively interact with users, identify issues, and provide clear solutions. By combining these technical and interpersonal strengths, User Support Analysts can deliver high-quality support, build strong relationships with users, and drive business success, ultimately supporting their career growth and professional development.
Q: What is the career path for a User Support Analyst?
A: A User Support Analyst typically starts as an entry-level role, providing initial support to customers or end-users, and progresses to mid-level roles such as Technical Support Specialist or Senior Support Analyst, where they handle more complex issues and lead smaller teams. As they gain experience, they can move into senior roles like Technical Lead or Support Manager, overseeing larger teams and implementing support strategies. With continued growth, User Support Analysts can develop skills in areas like project management, leadership, and technical expertise, opening up opportunities for long-term career prospects in IT management, product development, or specialized fields like cybersecurity or data analytics.