$17/hr
Full-time
Posted 14 days ago
Job description
Position: Customer Service Representative
Pay: $17/hr
Responsibilities:
- Review and process new orders throughout the day based on start ship dates and delivery dates
- Receive orders on various systems and acknowledge, export, and import into the Warehouse Management software for processing
- Routing orders when necessary
- Track shipments until shipped
- Prepare all shipment documentation (BOLs/packing slips)
- Process new customer requests based on ongoing projects
- Perform data entry for various job tasks
- Ensure that all orders are being handled in a time sensitive manner
- Review vendor routing guides ensure that outbound shipments are compliant and devoid of chargeback issues
- Review and maintain email correspondence, responding to inquiries in a timely manner with clients, vendors and carriers, acknowledging email receipt and researching open issues as needed; maintain positive customer relationships
- Knowledgeable in Microsoft office programs
- Schedule request delivery and pick up appointments
- Maintain closing orders and confirming receipts in a timely manner
- Perform other duties as required by management
- Take initiative to solve a problem before involving management
- Continuously perform all required tasks in a safe manner, adhering to all established safety rules, procedures, and company policies
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Customer Service Representative?
A: To succeed as a Customer Service Representative, key technical skills include proficiency in communication tools, such as phone systems and customer relationship management software, as well as knowledge of product or service offerings. Essential soft skills include empathy, active listening, and problem-solving abilities, which enable representatives to effectively resolve customer complaints and provide personalized support. By combining these technical and soft skills, customer service representatives can build strong relationships with customers, drive customer satisfaction, and contribute to long-term business growth and career advancement.
Q: What is the career path for a Customer Service Representative?
A: A Customer Service Representative typically starts as an entry-level role, progressing to mid-level positions such as Customer Service Team Lead or Operations Coordinator, where they oversee team performance and develop process improvements. As they gain experience, they can move into senior roles like Customer Experience Manager or Quality Assurance Specialist, focusing on strategic initiatives and customer satisfaction metrics. With continued skill development in areas like communication, problem-solving, and leadership, Customer Service Representatives can pursue long-term career prospects in management, training, or specialized roles like account management or business development.
