IT Support Technician

Position Summary

Under the direction of the Facilities Project Manager, the IT Support Technician has primary technical responsibility for ongoing support of the Local Area Network (LAN) and Wide Area Network (WAN) hardware and software for the computer network system. In cooperation with the Facilities Project Manager, the support technician is responsible for implementing network configuration, and monitoring. The duties listed below illustrate the various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position. Moderate travel (50%) is required.

Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Job Functions

Essential functions for this position relate to the responsibility of oversight of property operations of assigned properties and offices including but not limited to:

• Support LAN/WAN systems and voice and data communications networks within the parameters established to identify and evaluate technology needs and provide technical solutions and cost-effective approaches for daily administrative and operations.
• Support for configuration, backup, and archiving of LAN/WAN system components, including servers, workstations, scanning devices, network equipment, and software (e.g., exchange server, SQL, etc.) and MS Office software.

• Perform system support duties on all LAN/WAN system components, addressing issues such as address and domain assignment, routing and bridging strategies, and specifying and maintaining records of network configuration.
• Support the configuration and implementation of file servers, network operating systems, networked applications and other network-related software components.
• Support data backup and archive systems, ensuring backup and archive are in accordance with plan and that a high confidence level for data retrieval is maintained.
• Support installation of LAN/WAN system components and user departments as required.
• Support installations, configurations, and tests of new LAN/WAN system components to ensure system integrity.
• Provide necessary technical assistance and support for computer hardware and software operations and the telecommunications network infrastructure.
• Troubleshoot and resolve LAN/WAN system component problems in a timely manner.
• Investigate and resolve computer software and hardware problems of users on both LAN/WAN.

Additional Job Functions

• Maintain document of problems in an organized and timely manner to provide to Facilities Project Manager, as required.
• Accountable for consistent adherence to strong Authority standards regarding the ethical, responsible, and appropriate use, care, and safeguarding of Authority materials, supplies, resources, and other assets.
• Provide in person training at sites as needed.
• Any other tasks as assigned.