$19 - $26/hr
Other
Medical, Dental, Vision, Life, Retirement, PTO
This job posting has expired and is no longer accepting applications. Check out similar jobs
Adelphoi rating
6.8
Based on 16 frontline employees who took The Breakroom Quiz
Job description
Location: Onsite, Latrobe, PA
Start your IT career with Adelphoi USA!
Adelphoi USA Inc., a leading youth-focused nonprofit with 700 employees and a 50-year legacy, is seeking an Entry-Level IT Help Desk Technician to join our dynamic team. This is the perfect opportunity for someone eager to launch a career in information technology and gain hands-on experience in a supportive environment.
What You'll Do
- Respond to phone calls and emails to create or review service tickets.
- Troubleshoot issues related to software, security, hardware, and network connectivity.
- Collaborate with the IT team on computer upgrades and infrastructure maintenance.
- General knowledge of desktop computing, operating systems, and network connectivity.
- Strong problem-solving skills and the ability to ask insightful troubleshooting questions.
- Education, degree, or technical training in information technology.
- Comprehensive benefits: health, dental, vision insurance.
- 403(b) retirement plan with company match.
- Disability and life insurance.
- Relaxed work environment.
- Generous paid time off-up to 4 weeks after two years of service.
About Adelphoi USA
We are a major provider of counseling, residential, adoption, foster care, and educational services for youth and families. With over 25 group homes and education centers across Pennsylvania and a central 19-acre campus in Latrobe, we've been making a difference for more than five decades.
Adelphoi is an Equal Opportunity Employer.
Most Popular Jobs Similar to It Support Technician
it technician
it tech
it support specialist
it help desk technician
information technology technician
it helpdesk technician
it desktop support technician
it support analyst
helpdesk support technician
helpdesk technician
Other Helpful Pages Related To IT Support Technician
Help Desk Technician Salaries
Help Desk Technician Career Research
Frequently asked questions
Q: What skills or qualities help someone succeed as a IT Support Technician?
A: To succeed as an IT Support Technician, key technical skills include proficiency in operating systems (Windows, macOS, Linux), network protocols, and help desk software, as well as knowledge of hardware components and troubleshooting methodologies. Essential soft skills include strong communication and problem-solving abilities, patience and empathy when interacting with users, and adaptability in a fast-paced technical environment. By combining these technical and soft skills, IT Support Technicians can effectively resolve user issues, maintain system uptime, and contribute to a positive user experience, ultimately supporting their career growth and effectiveness in the role.
Q: What is the career path for a IT Support Technician?
A: A typical career path for an IT Support Technician involves progression from entry-level roles such as Help Desk Technician or Junior Support Specialist, to mid-level positions like Technical Support Specialist or Senior Support Engineer, and ultimately to senior roles like IT Operations Manager or Technical Lead. Key opportunities for skill development and professional growth include certifications in areas like CompTIA A+, Cisco CCNA, or ITIL, as well as experience with various operating systems, hardware, and software platforms. Long-term career prospects may lead to specialized roles like Cybersecurity Specialist, Cloud Engineer, or even a transition into management or leadership positions within IT departments.