About AA2IT
Sourced by ZipRecruiter
Industry
It services
Company size
11 - 50 Employees
Headquarters location
Sugar Land, TX, US
Job description
Job Summary
We are looking for a Desktop Support Technician in Brookfield, WI for a 3 month contract-to-hire opportunity providing desktop support service.
Qualifications
- 3+ years of Desktop Support experience
- HS Diploma or GED, AA or BS degree preferred
- CompTIA A+ Certification preferred
- Great customer service skills
Responsibilities
- Providing desktop support to users
- Deliver exceptional, white glove customer service
- Interacting and servicing clients with any technical problem they are experiencing.
- Be helpful, relatable, and pleasant while diagnosing and fixing their problems
- Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems
- Be helpful and understanding
- Customize the customer experience for every individual
- Prepare reports for analysis of product failure trends and service issues
- Service customers with whatever technical issues they may have in the most pleasant way possible
aa2it.com
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Desktop Technician?
A: To succeed as a Desktop Technician, key technical skills include proficiency in operating systems (Windows, macOS, Linux), hardware troubleshooting and repair, and familiarity with common software applications. Soft skills such as strong communication, problem-solving, and analytical abilities are also crucial, as they enable technicians to effectively diagnose and resolve complex issues, collaborate with users, and maintain a high level of customer satisfaction. By combining these technical and soft skills, Desktop Technicians can efficiently support users, troubleshoot issues, and contribute to a productive work environment, ultimately supporting their career growth and effectiveness in the role.
Q: What is the career path for a Desktop Technician?
A: A Desktop Technician's career path typically begins as a Help Desk Technician or Field Service Technician, providing technical support and troubleshooting for desktop computers and related hardware. As they gain experience, they can progress to mid-level roles such as Senior Field Service Technician or Desktop Support Specialist, overseeing more complex issues and leading smaller teams. Senior Desktop Technicians or Technical Leads can then move into senior roles, such as IT Manager or Technical Architect, overseeing large-scale IT projects and implementing technology strategies.
