About AA2IT
Sourced by ZipRecruiter
Industry
It services
Company size
11 - 50 Employees
Headquarters location
Sugar Land, TX, US
Job description
Job Summary
We are looking for a Desktop Support Technician for a 3 month contract-to-hire opportunity in Henderson, NV to provide high-level desktop and IT support.
Qualifications
- This role requires a minimum of 2+ years of IT support and field hardware break-fix experience.
- A+ Certification or willing to obtain A+ certification within 90 days.
- OEM Certifications (Dell/Lenovo Etc.)
- Apple/Mac Experience
- Imaging from Network and USB
- Laptop/Desktop/Printer hardware and software support experience
- ServiceNOW experience
Responsibilities
- Paid Training.
- Provide exceptional, daily, On-Site Customer Service interaction with high profile client executives.
- Provide excellent time management and reporting skills
- Be familiar with various operating systems (e.g. - Windows OS, OSX, Linux/Unix)
- Manage triage, troubleshooting and resolution to client scope on IT equipment
- Occasionally works at heights of 20' to 25', lift equipment training provided
- Document efforts, issues and resolutions, close cases/tickets daily
- Insight to PC, Printers, Thin Clients, AP's, Servers, Network switch equipment, MFDs, Tablets
aa2it.com
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Desktop Technician?
A: To succeed as a Desktop Technician, key technical skills include proficiency in operating systems (Windows, macOS, Linux), hardware troubleshooting and repair, and familiarity with common software applications. Soft skills such as strong communication, problem-solving, and analytical abilities are also crucial, as they enable technicians to effectively diagnose and resolve complex issues, collaborate with users, and maintain a high level of customer satisfaction. By combining these technical and soft skills, Desktop Technicians can efficiently support users, troubleshoot issues, and contribute to a productive work environment, ultimately supporting their career growth and effectiveness in the role.
Q: What is the career path for a Desktop Technician?
A: A Desktop Technician's career path typically begins as a Help Desk Technician or Field Service Technician, providing technical support and troubleshooting for desktop computers and related hardware. As they gain experience, they can progress to mid-level roles such as Senior Field Service Technician or Desktop Support Specialist, overseeing more complex issues and leading smaller teams. Senior Desktop Technicians or Technical Leads can then move into senior roles, such as IT Manager or Technical Architect, overseeing large-scale IT projects and implementing technology strategies.
