About AA2IT
Sourced by ZipRecruiter
Industry
It services
Company size
11 - 50 Employees
Headquarters location
Sugar Land, TX, US
Job description
Location of work : 401 N EXECUTIVE DR, Brookfield
Onsite 100% at customer site. Primary day to day: Desktop support at corporate location. TOP 2 required skills that candidates must have: Customer services and administration (paperwork, case notes, ETC).
Looking for 3-5 years desk top support experience.
Nice to have CompTIA A+, skills desk stop support, remote desktop team work. Great customer service skills, listen vs. talks, good note taker, follows process, asked good solid questions.
Schedule is Monday - Friday, little chance of OT. No call. Hours are somewhat flexible. 8-5 is a good start.
Train/metro reimbursement, parking when they need to go to Milwaukee. 75% they will work out of Brookfield.
Enterprise Desktop Experience Must
With certs looking to convert at $45,000 USD
aa2it.com
Frequently asked questions
Q: What skills or qualities help someone succeed as a Desktop Technician?
A: To succeed as a Desktop Technician, key technical skills include proficiency in operating systems (Windows, macOS, Linux), hardware troubleshooting and repair, and familiarity with common software applications. Soft skills such as strong communication, problem-solving, and analytical abilities are also crucial, as they enable technicians to effectively diagnose and resolve complex issues, collaborate with users, and maintain a high level of customer satisfaction. By combining these technical and soft skills, Desktop Technicians can efficiently support users, troubleshoot issues, and contribute to a productive work environment, ultimately supporting their career growth and effectiveness in the role.
Q: What is the career path for a Desktop Technician?
A: A Desktop Technician's career path typically begins as a Help Desk Technician or Field Service Technician, providing technical support and troubleshooting for desktop computers and related hardware. As they gain experience, they can progress to mid-level roles such as Senior Field Service Technician or Desktop Support Specialist, overseeing more complex issues and leading smaller teams. Senior Desktop Technicians or Technical Leads can then move into senior roles, such as IT Manager or Technical Architect, overseeing large-scale IT projects and implementing technology strategies.
