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Workforce Management Jobs (NOW HIRING)

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Workforce Management Manager

Plano, TX · On-site

... of Workforce Management (WFM) is responsible for designing, implementing, and optimizing workforce strategies that support data center operations at scale. This role ensures the right technical ...

MCI Careers

Workforce Management Manager

Wichita, KS · On-site

We are seeking a Workforce Management (WFM) Manager who will lead the development and execution of workforce strategy to ensure optimal staffing, accurate forecasting, and strong service level ...

Radiology Partners

Workforce Management Analyst

$60K - $70K/yr

General information Press space or enter keys to toggle section visibility Job Title Workforce Management Analyst City Remote Work Location Type Remote State Remote Employment Type Full-time (30 ...

MUFG Bank, Ltd.

Workforce Management, Analyst

Tampa, FL · Hybrid

$81K - $95K/yr

The Workforce Management, Analyst within the Internal Audit function is responsible for supporting independent, objective assurance and consulting activities designed to evaluate and assess the ...

MUFG Bank, Ltd.

Workforce Management, Analyst

Tempe, AZ · Hybrid

$81K - $95K/yr

The Workforce Management, Analyst within the Internal Audit function is responsible for supporting independent, objective assurance and consulting activities designed to evaluate and assess the ...

ALO

Manager, Workforce Management

Beverly Hills, CA · On-site

$125K - $140K/yr

QUALIFICATIONS * 4+ years of progressive retail-specific workforce management, labor planning, or related experience within a large, complex, multi-unit retail organization. * Proven success leading ...

WGNSTAR

Workforce Management Analyst

Boise, ID · On-site

$27/hr

Develop dashboards, executive presentations, and management reports that provide visibility into workforce performance and labor utilization. * Support labor planning and workforce deployment ...

ALO

Manager, Workforce Management

Beverly Hills, CA · On-site

$125K - $140K/yr

QUALIFICATIONS * 4+ years of progressive retail-specific workforce management, labor planning, or related experience within a large, complex, multi-unit retail organization. * Proven success leading ...

Radiology Partners

Workforce Management Analyst

$60K - $70K/yr

Experience with workforce management software, forecasting, scheduling, capacity planning, real-time adherence, and contact center technologies (e.g., call routing, IVRs). * Strong analytical ...

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$25K

$76.4K

$162K

How much do workforce management jobs pay per year?

As of Aug 20, 2026, the average yearly pay for workforce management in the United States is $76,417.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,500.00 and $92,000.00 per year, depending on experience, location, and employer.

What is workforce management?

Workforce management (WFM) refers to the processes and tools used by organizations to optimize the productivity and efficiency of their employees. It typically involves forecasting labor needs, scheduling staff, tracking attendance, and managing performance to ensure the right people are in the right place at the right time. Workforce management helps businesses reduce costs, improve customer service, and comply with labor regulations. It can be applied in various industries, including retail, healthcare, and call centers, using specialized software and analytics.

What are the key skills and qualifications needed to thrive as a workforce management professional?

To thrive as a Workforce Management professional, you need strong analytical skills, experience with forecasting and scheduling, and a background in business administration or a related field. Proficiency in workforce management software (such as NICE, Kronos, or Verint), Excel, and familiarity with reporting tools are typically required. Excellent communication, problem-solving abilities, and adaptability help professionals collaborate with teams and respond to dynamic business needs. These skills are crucial for optimizing staffing, improving operational efficiency, and ensuring service level targets are consistently met.

What are some common challenges faced by workforce management professionals, and how can they be addressed?

Workforce Management (WFM) professionals often face challenges such as forecasting demand accurately, managing shift coverage, and balancing employee preferences with business needs. These can be addressed by utilizing advanced scheduling software, maintaining open communication with team members, and continuously analyzing historical data to refine forecasts. Collaborating closely with operations and HR can also help ensure scheduling solutions align with organizational goals and employee satisfaction.

What is the difference between Workforce Management vs Workforce Analyst?

AspectWorkforce ManagementWorkforce Analyst
Primary FocusPlanning, scheduling, and optimizing staffing levelsAnalyzing workforce data to improve efficiency and forecasting
Required SkillsForecasting, scheduling, labor laws, software proficiencyData analysis, reporting, Excel, statistical tools
Work EnvironmentOperations, call centers, retail, healthcareData teams, HR, operations departments
CertificationsWorkforce management software certifications, project managementData analysis certifications, Excel, statistical analysis

Workforce Management involves the strategic planning and scheduling of staff to meet organizational needs, focusing on operational efficiency. Workforce Analysts analyze workforce data to identify trends and improve forecasting accuracy. While both roles require data skills and industry knowledge, Workforce Management is more operational, whereas Workforce Analysts focus on data analysis and reporting to support decision-making.

Is workforce management a good career?

Workforce management is a viable career that involves coordinating staffing, scheduling, and resource allocation using tools like workforce management software. It requires strong organizational and analytical skills and often offers opportunities for advancement in various industries. The role can provide stable employment with a focus on efficiency and operational effectiveness.
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What cities are hiring for Workforce Management jobs?

Cities with the most Workforce Management job openings:

What are the most commonly searched types of Workforce Management jobs?

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What states have the most Workforce Management jobs?

States with the most job openings for Workforce Management jobs include:

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workforce management jobs near you
Infographic showing various Workforce Management job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $76,417 per year, or $36.7 per hour.

Supervisor, Workforce Management

Navitus Health Solutions, LLC

Remote

$56K - $68K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago

Navitus Health Solutions rating

7.0

Company rating: 7.0 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

267th of 494 rated business services

Job description

Company
Lumicera
About Us
Lumicera - Lumicera Health Services Powered by Navitus - Innovative Specialty Pharmacy Solutions- Lumicera Health Services is defining the "new norm" in specialty pharmacy to optimize patient well-being through our core principles of transparency and stewardship. Here at Lumicera, our team members work in an environment that celebrates creativity and fosters diversity. .. Current associates must use SSO login option at https://employees-navitus.icims.com/ to be considered for internal opportunities. We are committed to providing equal employment opportunity to all applicants and employees and comply with all applicable nondiscrimination regulations, including those related to protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or handicap.
Pay Range
USD $56,805.41 - USD $68,440.77 /Yr.
STAR Bonus % (At Risk Maximum)
7.50 - Pharm, Supvr, AsMgr, SrCSEII, PrgMgr, SrPrgMgr, SrProdMgr
Work Schedule Description (e.g. M-F 8am to 5pm)
M-F 8am to 7pm
Remote Work Notification
ATTENTION: Lumicera is unable to offer remote work to residents of Alaska, Connecticut, Delaware, Hawaii, Idaho, Kansas, Kentucky, Maine, Massachusetts, Mississippi, Montana, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, Vermont, Washington DC, West Virginia, and Wyoming.
Overview
Due to growth, we are adding a Workforce Management Supervisor to our team.
The Workforce Management Supervisor is responsible for managing all intraday/real-time management processes in support of operations to achieve business service level objectives with Navitus and Lumicera. Supervisor will apply and integrate advanced analysis and reporting to collaborate on strategic and operational insights for workforce decision-making. Supervisor will also motivate and support team in the production of weekly schedules and daily operational tasks.
Is this you? Find out more below!
Responsibilities
How do I make an impact on my team?
  • Oversee intraday management of scheduling procedures, analysis of real time workload requirements and call routing to manage performance to service level requirements
  • Facilitate development of WFM team and exposure to industry improvements, skills, and standards
  • Collaborate with department schedulers and department managers to ensure accurate staffing levels and to formulate efficiency strategies
  • Devise scheduling enhancements and create new business models
  • Discover new best practices to best utilize staffing while following current labor agreements and regulations
  • Balance specialists' workloads between weekly scheduling and daily operations
  • Ensure the Workforce Management team's completion of daily schedule operations, such as leave requests and call outs
  • Assesses organizational staffing and identifies requirements and solutions to meet workforce objectives
  • Lead staffing review meetings with management and intraday analysts detailing previous and current week's performance and forecasted performance while also identifying risks
  • Other duties as assigned

Qualifications
What our team expects from you?
  • High School Diploma, GED or equivalent, Associate's degree preferred
  • 5+ years of Workforce Management or prior relevant experience
  • 1+ years of leadership experience
  • Participate in, adhere to, and support compliance program objectives
  • The ability to consistently interact cooperatively and respectfully with other employees

What can you expect from Lumicera?
  • Top of the industry benefits for Health, Dental, and Vision insurance
  • 20 days paid time off
  • 4 weeks paid parental leave
  • 9 paid holidays
  • 401K company match of up to 5% - No vesting requirement
  • Adoption Assistance Program
  • Flexible Spending Account
  • Educational Assistance Plan and Professional Membership assistance
  • Referral Bonus Program - up to $750!

#LI-Remote
Location : Address
Remote
Location : Country
US

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