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Xbox Support Jobs (NOW HIRING)

Rockstar Games

Software Engineer (C#/.NET)

Carlsbad, CA · On-site

$101K - $134K/yr

Develop web services supporting game console clients, browser clients, and external server clients ... One or more titles shipped on console or PC; preferably on the Xbox and/or PlayStation consoles.

1 point system

Senior Firmware Engineer

Redmond, WA · On-site

$133K - $177K/yr

... Xbox operating system team, electrical design team, design validation and test team. Job ... and support scripts, etc. * Contribute to the design and implementation of various firmware ...

Microsoft

Senior Sourcing Engineer

Redmond, WA · On-site

$160K - $261K/yr

... Xbox, Surface, Surface Hub, PC Hardware, Accessories and more. Microsoft is looking for an ... to support Microsoft Devices objectives and strategies. * Manages the supplier relationship ...

Roblox

Senior Software Engineer (C++)

San Mateo, CA

$139K - $183K/yr

... supported platforms. Our platform is used by over 150M people daily. You will work primarily in ... macOS, Windows, Xbox, Playstation and TV. We tackle the platform's most difficult technical ...

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Xbox Support information

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$12

$25

$42

How much do xbox support jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for xbox support in the United States is $25.03, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is an Xbox Support?

An Xbox Support job involves assisting customers with technical issues, account management, billing inquiries, and troubleshooting for Xbox consoles, services, and games. Support representatives help users via phone, chat, or email, guiding them through solutions to enhance their gaming experience. They also provide information on policies, warranties, and subscription services like Xbox Game Pass. Strong communication and problem-solving skills are essential for this role.

What does an Xbox Support do?

A typical day in Xbox Support involves responding to customer inquiries via phone, email, or chat, assisting with troubleshooting technical issues, account management, and providing guidance on Xbox services and products. Team members collaborate closely with colleagues and escalate complex issues to specialized technical teams when needed. You may handle a variety of cases, ranging from connectivity and software questions to hardware diagnostics. The environment is fast-paced and customer-focused, offering continuous learning opportunities and exposure to new gaming technologies. Many employers provide support through a structured team, fostering a collaborative and supportive atmosphere.

What are the key skills and qualifications needed to thrive in Xbox Support?

Success in an Xbox Support role requires strong troubleshooting abilities, knowledge of gaming consoles and software, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with CRM systems, ticketing platforms, and Xbox-specific diagnostic tools is highly beneficial. Excellent communication, patience, and a customer-focused attitude are crucial soft skills that distinguish top performers. These skills ensure quick problem resolution, positive user experiences, and ongoing satisfaction among Xbox customers.

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Xbox Support jobs near you
Infographic showing various Xbox Support job openings in the United States as of August 2026, with employment types broken down into 75% Full Time, and 25% Temporary. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $52,061 per year, or $25 per hour.

Release Manager, Publishing (6 month project hire)

Skydance

Austin, TX • On-site, Remote

$115K - $145K/yr

Temporary

Posted 18 days ago

Job description

Skydance Games, a division of Paramount, a Skydance Corporation, is building the future of franchise-driven interactive entertainment. As part of a global storytelling company defined by iconic worlds and multigenerational fandom, we see gaming not as an extension of our brands, but as one of the most powerful ways their stories come to life and evolve alongside the audiences who love them.
Through creativity, collaboration, and trust, we empower our teams to push boundaries and turn bold ideas into experiences that resonate with fans around the world.
Do you want to craft games that challenge expectations and inspire players? Come build something extraordinary with us.  
 
For more information on how we process your personal information, please review the Privacy policy located at https://privacy.paramount.com/recruitment-privacy-notice.
 
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Paramount Games is hiring a Release Manager to own the end-to-end launch process for one of our live titles. This is a high-visibility role that sits at the intersection of development and publishing, keeping every release moving smoothly from first submission to store front.

About the role

You'll be the driving force behind getting post-launch updates onto every platform, on time and without surprises. Working closely with the Executive Producer and the developer, you'll steer day-to-day releases, keep patches and content updates flowing, and support promotional launches along the way. This role suits someone who thinks in systems, spots problems before they become fires, and is always looking for a better way to run the process.

*This will be a 6 month project hire with the potential for extension and/or conversion to staff hire.

Responsibilities
  • Own submissions (patches, content drops, store page updates) across first-party platforms (PlayStation, Xbox, Steam, Epic Games Store, Nintendo)
  • Advise teams on platform compliance requirements, emerging best practices, and new platform opportunities
  • Build and maintain release schedules in partnership with the Executive Producer and developer
  • Serve as the go-to point of contact between development teams and first-party partners
  • Sync with Localization, Marketing, and Development to keep releases on track and high quality
  • Act as the primary technical contact for platform partners
  • Coordinate feature approval processes with platform holders as needed
  • Manage age rating submissions with global rating boards
What you bring
  • Experience shipping on all platforms as a Release Manager (Steam, EGS, Xbox, PlayStation, Nintendo)
  • Hands-on experience with first-party submission and certification processes
  • Expert knowledge of platform requirements: TRCs, XRs, lotcheck, and similar
  • Strong communication skills, including the ability to hold your ground in tough conversations
  • A proactive mindset and comfort owning outcomes
  • Excellent organizational instincts paired with a solutions-first attitude
  • Genuine passion for games and a solid grasp of the full development lifecycle
  • Familiarity with JIRA, Asana, Miro, and Excel
  • Awareness of relevant regulations such as CVAA, COPPA, and GDPR
  • Prior experience on live-service titles
The annual salary range for this position in Los Angeles is $115,000 - $145,000. The salary offered may vary based on the candidate's location, qualifications, experience and relevant expertise, among other factors.  The range indicated is for base salary only and does not reflect the total compensation package, including bonus, benefits, etc. 
We realize that skills and expertise can come from many different experiences and paths, and we encourage you to apply even if you don't meet all of the requirements as written in the job description. 
#Interactive #LI-hybrid #Remote 

Paramount, a Skydance Corporation is a diversified media company creating high quality, event-level entertainment for global audiences. The Company brings to life stories of immersive worlds across its feature film, television, interactive/games, and animation divisions.
 
 
Recruitment Fraud Alert
It has come to our attention that there may be fraudulent activity by individuals impersonating our Talent Acquisition team. Skydance will only contact you from an official "@skydance.com" email address. If you suspect that you are being contacted by an unauthorized person or believe that the correspondence you have received is suspicious, please do not click on any links or attachments in such emails and submit any questions or concerns to our information security team at https://skydance.com/report-suspected-fraud/.
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