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Xbox Support Jobs (NOW HIRING)

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Senior Firmware Engineer

Redmond, WA · On-site

$133K - $177K/yr

... Xbox operating system team, electrical design team, design validation and test team. Job ... support scripts, etc. • Contribute to the design and implementation of various firmware ...

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The Union Social

Conquer Game Master

Harrisburg, SD

Provide guidance and support to players as they navigate through challenges. * Maintain a welcoming ... Xbox, Playstation, Nintendo, PC, we cover all the bases and then some. Our team is made up of ...

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Roblox

Senior Software Engineer (C++)

San Mateo, CA

$139K - $183K/yr

... supported platforms. Our platform is used by over 150M people daily. You will work primarily in ... macOS, Windows, Xbox, Playstation and TV. We tackle the platform's most difficult technical ...

Subsplash

Billing Support Specialist

Seattle, WA · On-site +1

$55K - $65K/yr

Billing Support Specialist About Our Team Subsplash--The Ultimate Engagement Platform™ for ... XBOX, Microsoft, Samsung, Expedia, and Cisco; yet, at the end of the day, our passion is to equip ...

Subsplash

Billing Support Specialist

Albuquerque, NM · On-site +1

$55K - $65K/yr

Billing Support Specialist About Our Team Subsplash--The Ultimate Engagement Platform™ for ... XBOX, Microsoft, Samsung, Expedia, and Cisco; yet, at the end of the day, our passion is to equip ...

Subsplash

Billing Support Specialist

Colorado Springs, CO · On-site +1

$55K - $65K/yr

Billing Support Specialist About Our Team Subsplash--The Ultimate Engagement Platform™ for ... XBOX, Microsoft, Samsung, Expedia, and Cisco; yet, at the end of the day, our passion is to equip ...

AnchorFree

iOS Developer (Mountain View)

Victorville, CA · On-site

$52 - $71.50/hr

Design, develop and test new software products, as well as support existing commercial products ... Xbox, and a massage chair. We also provide access to our gym facility and our offices are located ...

Subsplash

Billing Support Specialist

Tacoma, WA · On-site +1

$55K - $65K/yr

Billing Support Specialist About Our Team Subsplash--The Ultimate Engagement Platform™ for ... XBOX, Microsoft, Samsung, Expedia, and Cisco; yet, at the end of the day, our passion is to equip ...

Subsplash

Billing Support Specialist

Boise, ID · On-site +1

$55K - $65K/yr

Billing Support Specialist About Our Team Subsplash--The Ultimate Engagement Platform™ for ... XBOX, Microsoft, Samsung, Expedia, and Cisco; yet, at the end of the day, our passion is to equip ...

Subsplash

Billing Support Specialist

Denver, CO · On-site +1

$55K - $65K/yr

Billing Support Specialist About Our Team Subsplash--The Ultimate Engagement Platform™ for ... XBOX, Microsoft, Samsung, Expedia, and Cisco; yet, at the end of the day, our passion is to equip ...

Subsplash

Billing Support Specialist

Portland, OR · On-site +1

$55K - $65K/yr

Billing Support Specialist About Our Team Subsplash--The Ultimate Engagement Platform™ for ... XBOX, Microsoft, Samsung, Expedia, and Cisco; yet, at the end of the day, our passion is to equip ...

Motive Studio

Game Integrity Analyst

Orlando, FL · On-site

... support anti-cheat and UGX efforts. • Document and escalate confirmed bad actor cases to ... Play, Steam, Xbox Live, PSN, etc.). • Knowledge of common cheating, hacking, exploiting, and ...

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How much do xbox support jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for xbox support in the United States is $25.03, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Xbox Support position, and why are they important?

Success in an Xbox Support role requires strong troubleshooting abilities, knowledge of gaming consoles and software, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with CRM systems, ticketing platforms, and Xbox-specific diagnostic tools is highly beneficial. Excellent communication, patience, and a customer-focused attitude are crucial soft skills that distinguish top performers. These skills ensure quick problem resolution, positive user experiences, and ongoing satisfaction among Xbox customers.

What is an Xbox Support job?

An Xbox Support job involves assisting customers with technical issues, account management, billing inquiries, and troubleshooting for Xbox consoles, services, and games. Support representatives help users via phone, chat, or email, guiding them through solutions to enhance their gaming experience. They also provide information on policies, warranties, and subscription services like Xbox Game Pass. Strong communication and problem-solving skills are essential for this role.

What does a typical workday look like for someone in Xbox Support?

A typical day in Xbox Support involves responding to customer inquiries via phone, email, or chat, assisting with troubleshooting technical issues, account management, and providing guidance on Xbox services and products. Team members collaborate closely with colleagues and escalate complex issues to specialized technical teams when needed. You may handle a variety of cases, ranging from connectivity and software questions to hardware diagnostics. The environment is fast-paced and customer-focused, offering continuous learning opportunities and exposure to new gaming technologies. Many employers provide support through a structured team, fostering a collaborative and supportive atmosphere.

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Xbox Support jobs near you
Infographic showing various Xbox Support job openings in the United States as of July 2026, with employment types broken down into 55% Full Time, 18% Part Time, 9% Temporary, and 18% Contract. Highlights an 73% In-person, 9% Hybrid, and 18% Remote job distribution, with an average salary of $52,061 per year, or $25 per hour.
Principal Sourcing Engineer - Strategic Sourcing Team

Principal Sourcing Engineer - Strategic Sourcing Team

Microsoft

Redmond, WA • On-site

$188K - $304K/yr

Full-time

Posted yesterday

Microsoft rating

8.6

Company rating: 8.6 out of 10

Based on 129 frontline employees who took The Breakroom Quiz

55th of 202 rated software companies

Job description

Overview
At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. The Microsoft Devices Operation (MDO) organization is critical to delivering on this mission and vision, maintaining responsibility for the end-to-end physical and digital supply chains for all of Microsoft's vast array of hardware and software products including Xbox, Surface, Surface Hub, PC Hardware, Accessories and more.
Microsoft is looking for an experienced, innovative, and customer focused Principal Sourcing Engineer to join the Strategic Sourcing team, responsible for driving the Silicon strategy and performance to achieve the financial and business targets for Xbox and Surface Hardware.
As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
  • Own the supply chain and sourcing activities for Microsoft Devices Chipset including negotiating commercial agreements, negotiating cost, optimizing the collaboration between the teams and developing long term strategy to grow a robust partnership.
  • Engage with cross-functional leadership including architecture, engineering, product management, and business teams to determine best design solution and supply base to deliver that solution at optimal supply chain and cost.
  • Manage contracting activities with Legal and ensure contracts reflect appropriate business terms, IP protection, etc.
  • Cost and operations management: Build multi-sourcing strategies to mitigate risk and drive appropriate competition.
  • Analyze the overall supply chain to identify risk and drive resolution to systemic issues affecting quality, cost, delivery or lead-times.
  • Provide thought leadership and manage strategic initiatives with internal stakeholders and suppliers to support Microsoft Devices objectives and strategies.
  • Manages the supplier relationship, leading and coordinating efforts to drive supplier performance improvement across all areas of the business.

Qualifications
Required Qualifications:
  • Bachelor's degree in Business, Supply Chain Management, Engineering, Materials Science, or related field AND 8+ years experience in procurement, supply chain, sourcing, engineering, operations, or relevant sales-related roles
    • OR Master's degree in Business, Supply Chain Management, Engineering, Materials Science, or related field AND 6+ years experience in procurement, supply chain, sourcing, engineering, operations, or relevant sales-related roles
    • OR equivalent experience

Preferred Qualifications:
  • Doctorate in Business, Supply Chain Management, Engineering, Materials Science, or related field AND 5+ years experience in procurement, supply chain, sourcing, engineering, operations, or relevant sales-related roles.
    • OR Master's degree in Business, Supply Chain Management, Engineering, Materials Science, or related field AND 8+ years experience in procurement, supply chain, sourcing, engineering, operations, or relevant sales-related roles.
    • OR Bachelor's degree in Business, Supply Chain Management, Engineering, Materials Science, or related field AND 12+ years experience in procurement, supply chain, sourcing, engineering, operations, or relevant sales-related roles.
    • OR equivalent experience.
  • 6+ years industry experience in consumer electronics inthe semiconductor and silicon space.
  • Experience in Chipset or Wireless sourcing or sales.
  • Experience in negotiating complex contracts and deals.
  • Proficient storytelling and influencing skills with a track record of developing and nurturing key stakeholder relationships.

#W+DJOBS
Sourcing Engineering IC5 - The typical base pay range for this role across the U.S. is USD $142,800 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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About Microsoft

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Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

10,000+ Employees

Headquarters location

Redmond, WA, US

Year founded

1975

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