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Workforce Management Real Time Analyst Jobs (NOW HIRING)

Cogeco

Analyst, Workforce Management

Johnstown, PA · On-site

KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly Schedules with critical planning and ... Workforce Management Supervisor to analyze and assess vacation allotments for teams under WFM ...

Cogeco

Analyst, Workforce Management

Cumberland, MD

KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly Schedules with critical planning and ... Workforce Management Supervisor to analyze and assess vacation allotments for teams under WFM ...

Cogeco

Analyst, Workforce Management

Grasonville, MD · On-site

KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly Schedules with critical planning and ... Workforce Management Supervisor to analyze and assess vacation allotments for teams under WFM ...

MUFG Bank, Ltd.

Workforce Management, Analyst

Tempe, AZ · Hybrid

$81K - $95K/yr

The Workforce Management, Analyst within the Internal Audit function is responsible for supporting ... Monitor real-time operations to ensure service level targets are met. Provide direction and ...

HopeLink Behavioral Health

Workforce Analyst

Oakton, VA · On-site

$60K - $65K/yr

Identify and report staffing shortages or schedule gaps in real time and recommend coverage ... relevant workforce management systems. * Ensure confidentiality and compliance with HR and ...

HopeLink Behavioral Health

Workforce Analyst

Oakton, VA · Remote

$60K - $65K/yr

Identify and report staffing shortages or schedule gaps in real time and recommend coverage ... relevant workforce management systems. * Ensure confidentiality and compliance with HR and ...

HopeLink Behavioral Health

Workforce Analyst

Oakton, VA · On-site

$60K - $65K/yr

Identify and report staffing shortages or schedule gaps in real time and recommend coverage ... relevant workforce management systems. * Ensure confidentiality and compliance with HR and ...

MCI Careers

Workforce Management Manager

Wichita, KS · On-site

Manages and provides ongoing support to Workforce Management Analysts, ensuring they have clear direction, accurate data, and the tools needed to execute forecasting, scheduling, and real-time ...

Slide Insurance

Workforce Management Analyst

Tampa, FL · On-site

As a Workforce Management Analyst , you'll help ensure the right resources are in place at the right time by delivering accurate forecasts, optimized schedules, and realtime staffing adjustments that ...

TEKsystems

Workforce Management Analyst

Madison, WI · Hybrid

$35 - $41/hr

... • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in ... As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ...

TEKsystems

Workforce Management Analyst

Hopkins, MN · Hybrid

$35 - $41/hr

... • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in ... As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ...

Infojini Inc

Workforce Management Analyst

Las Vegas, NV · On-site

Workforce Management Analyst Location: Las Vegas, Nevada Duration: 5 to 6 Months Mandatory: Must be able to type. Must have a thorough knowledge of the WFM processes including forecasting, scheduling ...

MCI Careers

Workforce Management Manager

Wichita, KS

We are seeking a Workforce Management (WFM) Manager who will lead the development and execution of ... and real-time management functions. * Advanced analytical and reporting capabilities, with the ...

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Workforce Management Real Time Analyst information

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$38.5K

$97.6K

$172.5K

How much do workforce management real time analyst jobs pay per year?

As of Jun 13, 2026, the average yearly pay for workforce management real time analyst in the United States is $97,576.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $132,500.00 per year, depending on experience, location, and employer.

What is the role of real time analyst in WFM?

A Workforce Management Real Time Analyst monitors and adjusts staffing levels in real time to ensure optimal service levels and operational efficiency. They analyze live data, such as call volume and agent availability, using tools like WFM software to make immediate staffing decisions and communicate updates to teams.

Is a WFM analyst a good career?

A Workforce Management Real Time Analyst is a valuable role in organizations that rely on staffing and scheduling to optimize operations. It involves monitoring real-time data, adjusting schedules, and using tools like workforce management software, often requiring strong analytical and communication skills. The role offers opportunities for career growth in operations, analytics, and management fields.

What is the salary of WFM real time analyst?

The average salary of a Workforce Management Real Time Analyst typically ranges from $45,000 to $70,000 annually, depending on experience, location, and industry. Entry-level positions may start lower, while experienced analysts with certifications can earn higher salaries, often with additional benefits and performance bonuses.

What are the key skills and qualifications needed to thrive in the Workforce Management Real Time Analyst position, and why are they important?

To thrive as a Workforce Management Real Time Analyst, you need strong analytical skills, attention to detail, and typically a background in business, statistics, or a related field. Experience with workforce management systems such as NICE IEX, Aspect, or Verint, and proficiency in Excel and real-time monitoring tools are usually required. Excellent communication, problem-solving, and multitasking abilities set top performers apart in this role. These competencies are essential to efficiently monitor staffing, respond to changing call volumes, and support smooth, effective operations within customer service environments.

What are some typical daily responsibilities of a Workforce Management Real Time Analyst?

As a Workforce Management Real Time Analyst, your daily tasks often include monitoring agent schedules, tracking call volume and service levels, and making real-time adjustments to optimize coverage. You may also communicate with team leaders, provide updates on operational metrics, and flag issues such as staffing shortages or unexpected surges in demand. Collaborating closely with supervisors and other departments, you help ensure a smooth workflow and consistently high customer service standards. This role is fast-paced, requiring quick decision-making and a proactive approach to managing workforce challenges as they arise.

What is a Workforce Management Real Time Analyst job?

A Workforce Management Real Time Analyst monitors and manages real-time contact center operations to ensure optimal staffing and service levels. They track call volume, agent adherence, and intraday performance, making adjustments as needed to meet service goals. Their role involves communicating with teams, addressing staffing gaps, and responding to unexpected changes such as high call volumes or absenteeism. By analyzing data and trends, they help maintain efficiency and improve overall workforce performance.

How much do real-time analysts make?

Real-time analysts typically earn between $45,000 and $70,000 annually, depending on experience, location, and industry. Entry-level positions may start lower, while experienced analysts with certifications or specialized skills can earn higher salaries, often with opportunities for overtime and shift differentials in a 24/7 environment.
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Workforce Management Real Time Analyst jobs near you
Infographic showing various Workforce Management Real Time Analyst job openings in the United States as of June 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 83% In-person, and 17% Remote job distribution, with an average salary of $97,576 per year, or $46.9 per hour.
Analyst, Workforce Management

Analyst, Workforce Management

Cogeco

Johnstown, PA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

Job description

Our culture lifts you up-there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.

Time Type:RegularJob Description :

About Our Company


Breezeline is a dynamic, innovative company providing the very best Internet, TV, and Voice service to the US markets we serve. We Are 'Above And Beyonders,' who consistently strive to surprise and delight our customers by doing the unexpected. We continually look for new and better ways to enrich our customers' lives through connected and memorable experiences.
As the eighth-largest cable operator in the United States, Breezeline reaches more than 1.7 million homes and businesses in 13 states with Internet, TV, Voice and fiber services. Headquartered in Quincy, MA, Breezeline is a subsidiary of Cogeco Communications Inc. (TSX:CCA).

POSITION SUMMARY:

Plays a key role in scheduling and resource utilization to deliver on campaign performance metrics with regards to workforce management.

KEY RESPONSIBILITIES

Real-Time Intraday

1- Produce Weekly Schedules with critical planning and analysis of all schedule metrics for all applicable teams under WFM responsibility.

2- Critically evaluate schedules during creation and upon completion in all metrics for multiple lines of business - Forecast Variances, Service Level targets, AHT target variances, Staffing requirements, etc.

3- Identifies course of action or proposes solutions with supporting metrics relating to staffing deviations (Next day Extended Hours/Full day VTO, Schedule Adjustments etc.)

4- Collaborates with Workforce Management Supervisor and Director to implement scheduling strategies that are aimed at hitting targets related to call forecasting and service level.

5- Completes weekly OTL- Workday interface to ensure all agents under the WFM responsibility have timecards submitted

6- Responsible for all Aspect and/or Evolia updates impacting future schedules which includes scheduling coaching, team meetings, training and shift trades

7- Responsible for vacation selection and vacation changes for agents

8- Work in partnership with the Workforce Management Supervisor to analyze and assess vacation allotments for teams under WFM responsibility.

9- Attend all applicable Scheduling and forecasting meetings and take action items as required from these meetings.

10- Support the management team with implementation of new initiatives and projects from a real time perspective

11- Analyze staffing and routing changes based on observations with ability to make recommendation to your immediate supervisor, in a professional and positive manner

12- Manage and respond to all email received in the inbox in a timely and professional manner.

13- As part of their work, employees must take all necessary measures to ensure their own health and safety, and that of their co-workers and the public in general. They must use available personal protective equipment at all times, and comply with all Health & Safety instructions, guidelines, policies and procedures issued by the Company.

14- To support Cogeco's ultimate goal of providing excellent service to current and potential customers, the incumbent must be constantly attentive and responsive to both external and internal customers' needs and assist in the resolution of any issues or concerns in a timely and professional manner while ensuring that the solution meets the customer's needs.

ESSENTIAL QUALIFICATIONS

ACADEMIC TRAINING

  • College Diploma or combination or equivalent education and experience.

WORK EXPERIENCE

  • 3+ years experience in scheduling in a contact centre environment

  • A previous background in Contact Centre Management and Workforce Management is an asset.

  • A previous background Aspect and Five9 an asset.

SPECIFIC COMPETENCIES

  • Must be proficient in desktop applications including MS Office applications (i.e. Excel, Word and Access) and database management programs.

  • Strong understanding of call centre procedures, processes and technologies preferred.

  • Must be highly organized and detail oriented with demonstrated analytical skills and time management skills.

  • Demonstrated interpersonal skills with a winning customer service attitude and professional demeanour.

  • Ability to communicate with a high degree of tact and diplomacy.

  • Self motivated with the ability to take initiative and resolve problems independently. Monitors own quality of work.

  • Open to change with a learning attitude towards work and to contribute to the team's success in attaining overall objective.

  • The ability to multi-task and manage concurrent projects in a faced paced environment with limited supervision is required.

  • Flexibility required with respect to hours of work as the incumbent may be required to work rotating shifts, weekends and general holidays.Hours of work are subject to change as business needs evolve.

Available Benefits and Rewards:

  • Competitive Pay & Bonuses:Market-leading base salary with participation in the Employee Bonus Plan.
  • Future Planning:Robust 401(k) plan with a50% company match (up to 5%)and eligibility for the Cogeco Stock Purchase Plan.
  • Health & Security:Comprehensive Medical, Dental, and Vision coverage.Company-paidLife Insurance (1x compensation), Short-Term and Long-Term Disability coverage.
  • Work-Life Balance:Generous PTO, Company-recognized Holidays,Floating Holidays, and a comprehensiveFlex Work Policy.
  • Growth & Well-being:Tuition Reimbursement, opportunities for LinkedIn Learning subscriptions, and a complimentaryHeadspace Membership.

Stay Connected: Complimentary and discounted broadband services (for those in our service area).

At Cogeco, diversity is an essential asset to our organization's performance. We are committed to providing equal opportunities to all qualified individuals wishing to join our company, regardless of cultural and individual differences. We strive to build teams which reflects the diverse profiles and backgrounds of both the customers and communities we serve, firmly believing that this distinguishes Cogeco from competitors and contributes to our signature of excellence.

For candidates whose primary place of work will be in Cleveland, OH, the expected salary range is $54,100 - $81,100

Location :Johnstown, PACompany :

Breezeline

At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.

By creating a culture where all our colleagues can bring their best selves to work, we're doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.


If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at inclusion@cogeco.com

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