ZipRecruiter

Log In

1

Vp Customer Experience Jobs (NOW HIRING)

Schlesinger Associates

VP, Customer Success

$141K - $181K/yr

Vp, Customer Success The VP, Customer Success, is responsible for leading and scaling the Customer ... The ideal candidate brings deep experience in customer success, service delivery, and business ...

Talkdesk

Vice President, Customer Experience Manager

Seattle, WA · On-site

$288/wk

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Vice President, Customer Experience Manager is a strategic, high-impact leader responsible for defining and scaling a unified customer experience model across North America. Based in Bellevue, WA ...

Talkdesk

Vice President, Customer Experience Manager

Seattle, WA · On-site

$288/wk

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Vice President, Customer Experience Manager is a strategic, high-impact leader responsible for defining and scaling a unified customer experience model across North America. Based in Bellevue, WA ...

previous pagenext page

Showing results 21-40

All JobsBusiness JobsCustomer Service JobsCustomer Service Professional JobsVp Customer Experience Jobs

Vp Customer Experience information

See salary details

$79.5K

$163.2K

$262K

How much do vp customer experience jobs pay per year?

As of Aug 17, 2026, the average yearly pay for vp customer experience in the United States is $163,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,500.00 and $177,500.00 per year, depending on experience, location, and employer.

What is a VP Customer Experience?

A VP of Customer Experience is a senior executive responsible for shaping and overseeing a company's overall customer experience strategy. They focus on improving customer satisfaction, retention, and loyalty by aligning cross-functional teams, optimizing customer journeys, and leveraging data-driven insights. This role involves working closely with marketing, sales, product, and support teams to ensure a seamless and consistent customer experience. The VP of Customer Experience plays a key role in driving business growth by enhancing customer engagement and advocacy.

What are the key skills and qualifications needed to thrive as a VP Customer Experience?

To thrive as a VP Customer Experience, you need a strong background in customer relationship management, strategic leadership, and data-driven decision-making, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer feedback systems, and experience with customer journey mapping tools are typically required. Exceptional interpersonal skills, emotional intelligence, and the ability to inspire cross-functional teams set top performers apart. These competencies enable effective design and execution of initiatives that enhance customer satisfaction and loyalty, which are crucial for a company's long-term success.

What are the main challenges a VP Customer Experience might face in a growing organization?

A VP Customer Experience in a growing organization often faces the challenge of scaling customer service processes while maintaining high-quality support and consistent brand messaging. This role requires balancing the personalization of customer interactions with the efficiency offered by automation and technology as the customer base expands. Additionally, aligning the objectives of multiple departments—such as marketing, sales, and product development—to create a seamless customer journey is a common challenge. Overcoming these hurdles requires strong leadership, adaptability, and a clear vision for customer-centric growth.

More about Vp Customer Experience jobs

What cities are hiring for Vp Customer Experience jobs?

Cities with the most Vp Customer Experience job openings:

What are the most commonly searched types of Customer Experience jobs?

The most popular types of Customer Experience jobs are:

What states have the most Vp Customer Experience jobs?

States with the most job openings for Vp Customer Experience jobs include:

What job categories do people searching Vp Customer Experience jobs look for?

The top searched job categories for Vp Customer Experience jobs are:

Vp Customer Experience jobs near you
Infographic showing various Vp Customer Experience job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $163,217 per year, or $78.5 per hour.

VP, Customer Success

Schlesinger Associates

Remote

$141K - $181K/yr

Other

Posted 12 days ago

Job description

Vp, Customer Success

The VP, Customer Success, is responsible for leading and scaling the Customer Success and Operational Delivery functions for a rapidly growing business line. This role is focused on driving client satisfaction, retention, operational excellence, and profitable growth while ensuring the successful delivery of customer programs.

The VP will lead a team of 5-7 professionals and work cross-functionally with Sales, Product, Operations, and Panel teams to optimize client outcomes, improve delivery processes, and support business growth. The ideal candidate brings deep experience in customer success, service delivery, and business operations, along with strong commercial and financial acumen.

Key Job Responsibilities
  • Lead and develop the Customer Success and Operational/Insight Community Delivery teams.
  • Drive customer satisfaction, retention, adoption, and growth across the client portfolio.
  • Serve as a senior point of contact for key client relationships and escalations.
  • Ensure successful execution and delivery of client programs while maintaining high service quality standards.
  • Develop and implement scalable processes, procedures, and best practices that support growth and operational efficiency.
  • Partner with Sales to support revenue growth, client retention, and profitability objectives.
  • Collaborate with Panel and Operations teams to contribute to panel recruitment strategies that support feasibility, quality, and delivery goals.
  • Identify and implement automation, technology, and process improvements to enhance client and operational outcomes.
  • Monitor and report on key customer success, operational, and financial performance metrics.
  • Manage budgeting, forecasting, resource planning, and profitability for the business line.
  • Coach, mentor, and develop team members while fostering a culture of accountability, collaboration, and continuous improvement.
  • Partner with Product and Technology teams to identify opportunities for platform enhancements and service improvements.
  • Other duties as assigned.

Apply