Virtual Reception Jobs (NOW HIRING)

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

1801 E Main St, Rochester, New York, United States of America, 14609

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

600224 SON Ctr Nursg Entrepreneurship

Work Shift:

UR - Day (United States of America)

Range:

UR URCC 204 H

Compensation Range:

$19.08 - $25.77

Responsibilities:

The general function of the SBHC Support Staff is a position functioning as a Health Clinic Technologist II and an OAS. SBHC support staff provide onsite support for individual patients that present to the health center with health care related needs, provides direct medical assistance to the Nurse Practitioners/Providers, performs functions associated with patient information processing and tasks that encompass ambulatory care visits (reception, greeting, registrations, appointments/scheduling, medical records and telephone management. Responsible for accurate and timely input of collected information into the hospital information systems. Ensures patient and staff satisfaction with information processing and reception service.
Will work under the general guidance and direction of the Manager/Director and attending NP. Demonstrates ICARE* values in each of the major responsibilities. Must stay in compliance with all University of Rochester, SON, and SBHC's competencies and training requirements. This is a 10-month position, September 1st to June 30th.

ESSENTIAL FUNCTIONS

Reception responsibilities include, but not limited to

• Coordinate main desk activities. First point of contact for all persons interfacing with clinic either via telephone, fax, email, face-to-face encounter, zoom/virtual.
• Serves as a focal point for handling complaints, serves as front-line problem solver.
• Greets patients to initiate positive ambulatory experience, identifies healthcare provider to be seen, identifies and assess patient's special needs, and monitors reception area.
• Answers and manages incoming clinic calls, triages calls to various providers, appropriately Manages incoming clinic calls, triages calls to various providers.
• Responsible for courteous and efficient telephone communications.
• Responsible for check-in for all walk-in clinic patients requesting illness visits and or virtual check-ins.

Registration

• Collects patient demographic and financial information from enrollment forms.
• Verifies information accuracy to ensure billable accounts, enters information into hospital information system via automated system.
• Contacts patient and/or parent to collect any missing data and obtain insurance numbers if not provided on enrollment.
• Contacts PCP to request patient records for continuity of care purposes.
• Uninsured patients referred to insurance facilitator if desired.

Appointment Scheduling 20%

• Schedules for providers.
• Schedules and arrives walk-in appointments.
• Complete all insurance checks and follow-up as necessary.

Clinical Assistance to Providers/NP 30%

• Referral and preparation of patients for evaluation by clinic providers.
• Obtains brief summary of patient's illness or complaint and records it in medical record.
• Provides first aid such as washing minor cuts and applying Band-Aids or providing ice packs as requested.
• Takes temperature, height, weight, blood pressure, heart rate and or respiratory rate for patients prior to them being seen by the clinicians. Documents all data in the medical record.
• Performs vision and hearing screens, and a complete set of vital signs and any ordered point of care testing to prepare patients for complete physical examination visits.
• Disinfects all patient exam tables and clinic countertops at the end of every day and as needed during the day.
• Point of care laboratory testing and phlebotomy
• Processing of lab specimens for pick up by SMH courier
• Send appointment reminders and track down patients who have missed appointments or follow up of specific patients as directed by nurse practitioners/providers
• Performs daily quality control measures for onsite lab tests per SMH policy.

Other duties as assigned, not limited to

• Medical records management/scanning documents into EMR
• Update School Based Health Centers enrollments lists
• Fax/forward items as requested by NP/Providers/Supervisor
• Represents the clinic at community outreach events in conjunction with Supervisor.
• Utilizing bilingual English-Spanish skills may provide interpreter services when contacting parents for gathering missing information from enrollment form, scheduling appointments, answering general questions about the school-based health center primary services provided (all information on enrollment form), referral for insurance navigator.

MINIMUM EDUCATION & EXPERIENCE

• High School diploma or equivalent plus one year of experience in customer focused/service setting or an equivalent combination of education and experience required.
• Bilingual- English and Spanish language skills preferred
• Associates degree in related health care field or Health Aide, Medical Assistant or Certified Nursing Assistant. Demonstrated skill and efficiency in Flowcast Web, e-Record, and OnBase preferred. Knowledge of medical terminology, procedures and computer experience is preferred.
• Experience in working with urban populations, also facilitating resource utilization preferred.
• Minimum of 6 months of progressively responsible professional work experience in the ambulatory clinic setting required.

KNOWLEDGE, SKILLS AND ABILITIES

• High degree of professionalism with excellent communication and strong customer service skills required.
• Demonstrates efficiency in prioritizing assignments and meeting deadlines, skill in proactively resolving problems and recommending and implementing continuous quality improvements required.
• Ability to work independently and with minimal direction in a fast-paced, stressful environment required.
• Ability to carry out instructions provided in a written, verbal or diagram format with minimum supervision required.
• Must have reliable transportation required.
• Ability to work with computer/printer hardware and software i.e., Microsoft Office Package especially Excel spreadsheets required.

LICENSES AND CERTIFICATIONS

• Must have, or obtain within 3 months employment and maintain current CPR certification required

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status,or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.