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Virtual Operations Manager Jobs (NOW HIRING)

Averhealth

Operations Manager

Allentown, PA · On-site

$67K - $72K/yr

The Operations Manager is responsible for overseeing service delivery, performance, and execution ... Tier 3 virtual sites) * Ensure Tier 1 accounts receive high-touch, proactive support and daily ...

Averhealth

Operations Manager

Scottsville, KY

The Operations Manager is responsible for overseeing service delivery, performance, and execution ... Tier 3 virtual sites) * Ensure Tier 1 accounts receive high-touch, proactive support and daily ...

Paradigm Oral Surgery

Operations Manager

Lincoln, NE · On-site

As the Regional Operations Manager, you will play a pivotal role in overseeing the patient ... Organized with attention to detail CORE BENEFITS & WELLNESS Medical (including Virtual Care ...

New

Averhealth

Operations Manager

Allentown, PA

The Operations Manager is responsible for overseeing service delivery, performance, and execution ... Tier 3 virtual sites) * Ensure Tier 1 accounts receive high-touch, proactive support and daily ...

Averhealth

Operations Manager

Scottsville, KY · On-site

$60K - $65K/yr

The Operations Manager is responsible for overseeing service delivery, performance, and execution ... Tier 3 virtual sites) * Ensure Tier 1 accounts receive high-touch, proactive support and daily ...

Paradigm Oral Surgery

Operations Manager

Lincoln, NE · On-site

As the Regional Operations Manager, you will play a pivotal role in overseeing the patient ... Organized with attention to detail CORE BENEFITS & WELLNESS Medical (including Virtual Care ...

New

Paradigm Oral Surgery

Operations Manager

Lincoln, NE · On-site

As the Regional Operations Manager, you will play a pivotal role in overseeing the patient ... Organized with attention to detail CORE BENEFITS & WELLNESS Medical (including Virtual Care ...

New

Paradigm Oral Surgery

Operations Manager

Lincoln, NE · On-site

As the Regional Operations Manager, you will play a pivotal role in overseeing the patient ... Organized with attention to detail CORE BENEFITS & WELLNESS Medical (including Virtual Care ...

New

Paradigm Oral Surgery

Operations Manager

Lincoln, NE · On-site

As the Regional Operations Manager, you will play a pivotal role in overseeing the patient ... Organized with attention to detail CORE BENEFITS & WELLNESS Medical (including Virtual Care ...

New

Exhibitus

Operations Manager

Surprise, AZ

... engagements, and virtual/digital environments. As far as exciting, innovative companies go ... Position Summary The Operations Manager is responsible for leading and overseeing all aspects of ...

Paradigm Oral Surgery

Operations Manager

Lincoln, NE · On-site

As the Regional Operations Manager, you will play a pivotal role in overseeing the patient ... Organized with attention to detail CORE BENEFITS & WELLNESS Medical (including Virtual Care ...

New

Hyper Careers Page

Operations Manager

Richmond, VA · On-site

$115K - $145K/yr

Oversee and support forecasting, material procurement, inventory management, warehousing (local and virtual), outsourcing, vendor selection, and distribution activities. * Lead operational efforts ...

Paradigm Oral Surgery

Operations Manager

Lincoln, NE · On-site

As the Regional Operations Manager, you will play a pivotal role in overseeing the patient ... Organized with attention to detail CORE BENEFITS & WELLNESS Medical (including Virtual Care ...

New

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Virtual Operations Manager information

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How much do virtual operations manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for virtual operations manager in the United States is $63,456.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $77,500.00 per year, depending on experience, location, and employer.

What is a virtual operations manager?

A Virtual Operations Manager oversees and coordinates business operations remotely, ensuring efficiency and productivity. They handle tasks such as workflow optimization, team management, process improvement, and performance monitoring. Using digital tools, they collaborate with teams, track key metrics, and implement strategies to enhance operations. This role is essential for businesses with remote or distributed teams, helping streamline processes and maintain smooth daily operations. Successful Virtual Operations Managers possess strong leadership, communication, and problem-solving skills.

What are the typical daily responsibilities of a virtual operations manager?

A Virtual Operations Manager's daily responsibilities often include supervising remote teams, monitoring project progress, optimizing digital workflows, and ensuring performance targets are met. You may spend your day coordinating virtual meetings, analyzing key operations metrics, resolving team issues, and liaising between various departments. This role also involves identifying process improvements, implementing best practices, and supporting team members with training and resources. By effectively managing these tasks, Virtual Operations Managers are essential to keeping remote operations smooth and successful.

What are the key skills and qualifications needed to thrive as a virtual operations manager?

To thrive as a Virtual Operations Manager, you need strong leadership, project management, process optimization abilities, and ideally a bachelor’s degree in business or a related field. Experience with remote collaboration platforms, workflow management tools, and certifications such as PMP or Six Sigma are commonly expected. Excellent communication, problem-solving, and adaptability are valued soft skills in this role. These capabilities ensure efficient virtual team coordination, seamless operations, and the successful achievement of organizational objectives.

What does a virtual operations manager do?

A virtual operations manager oversees and coordinates business processes remotely, ensuring efficiency and productivity across teams. They handle tasks such as project management, workflow optimization, and communication using tools like project management software and communication platforms. Strong organizational skills and experience with remote work tools are essential for this role.
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Virtual Operations Manager jobs near you
Infographic showing various Virtual Operations Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 11% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $63,456 per year, or $30.5 per hour.

Operations Manager

Allentown, PA • On-site

Averhealth
Offices of Mental Health Practitioners • 501 - 1,000 employees

6.0

Company rating: 6.0 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

110th of 120 rated laboratories

People enjoy working here

Good schedule notice

Respectful managers

Learn more about Averhealthexternal

$67K - $72K/yr

Other

Re-posted 24 days ago

Job description

The Operations Manager is responsible for overseeing service delivery, performance, and execution across assigned Patient Care Centers (PCCs). This role focuses on internal operations: ensuring compliance with protocols, resolving field-level issues, supporting site staff, and executing service commitments based on customer tier level. The role was created to streamline field execution and improve operational consistency across the organization.
Position in the Org Structure:
  • Reports to the Regional Manager
  • Works closely with Account Managers, Customer Service, and Internal departments (Training, IT, and other support teams)

Key Responsibilities:
  • PCC Oversight & Performance
    • Monitor daily operations to ensure testing is completed accurately and on time
    • Support site scheduling, staffing, inventory management, and process adherence
    • Conduct regular check-ins with PCCs to reinforce expectations and ensure SOP compliance
    • Monitor testing volume trends across assigned PCCs to ensure staffing and scheduling align with demand
    • Notify upper management of significant increases or decreases in volume that may impact staffing, logistics, or service levels
    • Conduct training or retraining as needed

Conduct performance reviews for assigned staff
  • Issue Resolution & Escalations
    • Troubleshoot site-level problems such as missed pickups, supply shortages, or equipment failures
    • Act as the first escalation point for PCCs when they encounter operational barriers
    • Partner with Customer Service when field issues impact ticket resolution or service delays
  • Execution of Tiered Service Model
    • Prioritize workload and responsiveness based on customer tier (e.g., Tier 1 co-located sites vs. Tier 3 virtual sites)
    • Ensure Tier 1 accounts receive high-touch, proactive support and daily review
    • Maintain baseline service quality and timely response for all customers, regardless of tier
  • Operational Consistency & Compliance
    • Ensure sites are operating in line with internal protocols, safety standards, and chain of custody requirements
    • Identify trends or repeated failures and implement corrective actions
    • Provide coaching and support to improve PCC performance and operational reliability
    • Conduct or oversee monthly audits for each location
  • Systems & Documentation
    • Utilize CRM, Freshdesk, and other tools to manage workflows, track resolution times, and document site needs
    • Maintain visibility into ticket volumes and coordinate internal follow-ups to reduce backlog
    • Capture process gaps and recommend updates to SOPs or tools based on field activity
  • Collaboration Across Support Teams
    • Work closely with Training, Logistics, Compliance, and other departments to ensure cohesive service delivery
    • Communicate clearly across functions when PCC needs impact broader operations
    • Provide feedback loops to internal teams based on site-level performance trends

Travel Requirement
  • This is a field-based office role; not remote
  • Requires at least 75% travel to assigned locations, including weekly visits to assigned PCCs and co-located locations.
  • Responsibilities include conducting audits, providing on-site operational support, coaching site staff, and resolving issues in person

Ideal Skills & Experience:
  • In-depth understanding of drug testing protocols and operational workflows
  • Strong problem-solving and decision-making ability in a fast-paced environment
  • Familiarity with performance metrics and operational KPIs
  • Excellent organizational skills and ability to manage competing priorities
  • Comfortable using support platforms like CRM or Freshdesk
  • Field operations experience strongly preferred

Primary Goal:
Deliver consistent, compliant, and efficient service across all assigned PCCs by owning the operational side of customer delivery, resolving issues quickly, supporting site teams, and driving process consistency that aligns with our centralized service strategy.
The responsibilities outlined herein are representative of the role but not all-inclusive. Employees in this position will be required to perform additional duties as assigned or necessary to meet the needs of the organization.

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