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How much do customer service nordstrom jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for customer service nordstrom in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a customer service representative at Nordstrom?

Customer Service Representatives at Nordstrom are professionals responsible for assisting customers with inquiries, processing orders and returns, resolving issues, and ensuring a positive shopping experience. They communicate with customers via phone, email, chat, or in person, providing support, information, and solutions related to Nordstrom's products and services. These representatives are trained to handle a variety of customer needs, uphold Nordstrom's high standards for service, and contribute to customer satisfaction and loyalty.

What are the key skills and qualifications needed to thrive as a customer service representative at Nordstrom?

To thrive as a Customer Service Representative at Nordstrom, you need strong communication skills, problem-solving abilities, and familiarity with retail operations, often supported by a high school diploma or equivalent. Experience with customer relationship management (CRM) systems, point-of-sale (POS) technology, and order management platforms is typically required. Outstanding interpersonal skills, patience, and a positive attitude help you stand out in this role. These skills and qualities are vital for delivering exceptional customer experiences, resolving issues efficiently, and upholding Nordstrom's reputation for excellent service.

How does the customer service team at Nordstrom typically collaborate with other departments to resolve customer issues?

At Nordstrom, Customer Service representatives often work closely with departments such as Sales, Inventory Management, and Shipping to resolve customer inquiries efficiently. This collaboration allows team members to quickly access up-to-date product information, track orders, and coordinate returns or exchanges. Regular communication with these departments ensures that customer concerns are addressed promptly and accurately, fostering a positive shopping experience. Working in this role, you can expect to participate in cross-departmental meetings or use shared platforms to streamline solutions.

What is the difference between Customer Service Nordstrom vs Customer Support Associate?

AspectCustomer Service NordstromCustomer Support Associate
CredentialsHigh school diploma or equivalent; retail/customer service experienceHigh school diploma or equivalent; retail/customer service experience
Work EnvironmentIn-store retail setting, high interaction with customersCall center or retail environment, assisting customers via phone or in person
Employer & IndustryNordstrom retail department storesVarious retail companies, including department stores and specialty shops
Common Search IntentCustomer service roles at NordstromCustomer support roles in retail

Both roles involve assisting customers and require similar credentials. Customer Service Nordstrom focuses on in-store retail interactions, while Customer Support Associate may work in call centers or other retail settings. The main difference lies in the work environment and specific job functions, but both roles aim to enhance customer satisfaction within the retail industry.

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Customer Service Nordstrom jobs near you
Infographic showing various Customer Service Nordstrom job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Experience Specialist - Nordstrom Local Brentwood

Nordstrom

Santa Monica, CA

$21.05 - $21.90/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Nordstrom rating

6.8

Company rating: 6.8 out of 10

Based on 424 frontline employees who took The Breakroom Quiz

4th of 21 rated department stores

Job description

Job Description

The ideal Customer Experience Specialist is motivated, detailed oriented, and committed to providing outstanding customer service every day. In this role, you'll wear many hats from working with stylists to processing merchandise to supporting in-store events.

A day in the life...

  • Welcome customers by being an effective storyteller and skilled at engaging with diverse audiences
  • Quickly understand a customer's needs; with an emphasis on connecting customer to a service such as Online Order Pickup, Alterations, Styling, Returns, Gift Wrapping, etc.
  • Communicate with customers in a professional manner including but not limited to; answering phones; communication via email, providing feedback on trend, fit and style etc.
  • Understand and support of back of house processes, including inventory management and assisting with maintaining organization, cleanliness and more
  • Support event execution - point of contact for RSVPs, track customer contact information, door greeter etc.
  • During some shifts: responsible for opening and closing the building, following the proper security procedure
  • Light cleaning duties: sweeping, dusting, vacuuming, dishwashing, and restroom maintenance

You own this if you have...

  • A high level of ownership, accountability and initiative
  • The ability to identify opportunities that benefit the customer and build solutions that meet the customers' expectations, including resolving any issues
  • The ability to quickly adapt to new initiatives, concepts, and services within the store
  • Proven success in working in a fast-paced environment with the ability to multi-task
  • A basic understanding of technology tools and computer applications such as Microsoft Outlook, Booking Bug, Excel, and more
  • Physical Requirements:
    • Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers.
    • Frequent use of hands for grasping, fine manipulation, pushing and pulling
    • Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head.
    • Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds
    • Occasionally lift and carry up to 25-50 pounds

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$21.05 - $21.90 Hourly

We've got you covered...

Our employees are our most important asset and that's reflected in our benefits.Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

  • Medical/Vision, Dental, Retirement and Paid Time Away
  • Life Insurance and Disability
  • Merchandise Discount and EAP Resources

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_07-14_Variable_ES-US.pdf

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.


For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.


Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified atwww.nordstrom.com.


Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ's for relevant information and guidelines.

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Applications are accepted on an ongoing basis.

2026 Nordstrom, Inc

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