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Utility Billing Manager Jobs (NOW HIRING)

City of Pierre

UTILITY BILLING TECHNICIAN

Pierre, SD · On-site

$18 - $24.75/hr

This position also manages the Bright Energy Solutions Rebate Program. As a part of Finance, this ... Utility Billing Technician Finance JOB SUMMARY This position is responsible for overseeing all ...

Riverton City

Utility Billing Clerk

Riverton, UT · On-site

$19.83 - $31.59/hr

Employment Opportunity UTILITY BILLING CLERK OPENING DATE: 05/11/2026 CLOSING DATE: Open until ... management or other related experience preferred. * Advanced skills in ten-key required. * Tyler ...

City of Walla Walla

$28.73 - $36.68/hr

Serve as an in-house expert for utility billing system and processes. Provide guidance on daily ... Aid staff and higher-level management; participate in resolving operational or interpersonal ...

Riverton City

Utility Billing Clerk

Riverton, UT · On-site

$19.83 - $31.59/hr

Employment Opportunity UTILITY BILLING CLERK OPENING DATE: 05/11/2026 CLOSING DATE: Open until ... management or other related experience preferred. * Advanced skills in ten-key required. * Tyler ...

City of Blue Springs

Utility Billing Clerk

Blue Springs, MO · On-site

$17.25 - $22/hr

Utility Billing Clerk As a Utility Billing Clerk for the City of Blue Springs, you will perform ... Skills, Competencies & Physical Requirements Excellent organizational and time management skills ...

City of St. Peters

UTILITY BILLING CLERK (PT)

Saint Peters, MO · On-site

$17.50 - $22.50/hr

Manage Title Company requests * Process utility billing transactions and maintain accurate billing records * Enter, verify, and retrieve data within City systems * Prepare and enter customer account ...

City of Durham

Utility Billing Specialist

Durham, NC · On-site

$49K - $77K/yr

The Utility Billing Specialist works in a fast-paced environment serving water management employees ... within the City of Durham. This position is devoted to providing cashiering, customer service, and ...

City of St. Peters

UTILITY BILLING CLERK (PT)

Saint Peters, MO · On-site

$17.50 - $22.50/hr

Manage Title Company requests * Process utility billing transactions and maintain accurate billing records * Enter, verify, and retrieve data within City systems * Prepare and enter customer account ...

City of Mandeville

UTILITY BILLING CLERK II

Mandeville, LA · On-site

$20.55 - $33.06/hr

City of Mandeville JOIN OUR TEAM AS UTILITY BILLING CLERK II: This position performs administrative ... while managing a high volume of customer account activity. * $20.55/hour - $33.06/hour * 15 paid ...

Resource Energy

Utility Billing Analyst

Ellicott City, MD

$50K - $65K/yr

At RES, we develop and implement energy strategies that reduce expenses, minimize, and manage risk ... The Energy Billing Analyst supports multiple clients with primary responsibility for tenant utility ...

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Utility Billing Manager information

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$38K

$75.5K

$123K

How much do utility billing manager jobs pay per year?

As of Jun 5, 2026, the average yearly pay for utility billing manager in the United States is $75,505.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,500.00 and $85,000.00 per year, depending on experience, location, and employer.

What does a Utility Billing Manager do?

A Utility Billing Manager oversees the billing operations for utilities such as water, electricity, or gas. They are responsible for ensuring accurate and timely billing, managing customer accounts, supervising billing staff, and resolving billing discrepancies or customer complaints. Additionally, they may implement new billing systems, ensure compliance with regulations, and prepare financial reports related to utility billing activities.

What are some common challenges faced by Utility Billing Managers, and how can they be addressed?

Utility Billing Managers often encounter challenges such as managing complex billing systems, ensuring data accuracy, and handling customer inquiries regarding discrepancies. Staying updated with regulatory changes and integrating new technologies can also present difficulties. These challenges can be addressed by implementing robust quality control procedures, providing ongoing team training, and maintaining clear communication with IT and customer service departments. Proactively addressing these areas helps ensure smooth operations and high customer satisfaction.

What are the key skills and qualifications needed to thrive as a Utility Billing Manager, and why are they important?

To thrive as a Utility Billing Manager, you need expertise in utility billing processes, financial management, and a solid understanding of accounting principles, typically supported by a bachelor's degree in business, accounting, or a related field. Familiarity with billing software, customer information systems (CIS), and regulatory compliance tools is crucial. Strong organizational skills, attention to detail, and effective communication are essential soft skills for managing teams and addressing customer concerns. These competencies ensure accurate billing, regulatory compliance, and high-quality customer service in utility operations.

What is the difference between Utility Billing Manager vs Utility Customer Service Representative?

AspectUtility Billing ManagerUtility Customer Service Representative
CredentialsRelevant experience in billing, accounting, or finance; sometimes certifications in utility managementCustomer service training; basic knowledge of billing systems
Work EnvironmentOffice setting, overseeing billing operations and staffCustomer service centers, assisting customers with billing inquiries
Employer & Industry UsageUtility companies, municipal agenciesUtility companies, customer service departments
Search & Comparison IntentUnderstanding managerial roles, billing processes, or career progressionCustomer support, billing questions, or entry-level roles

The Utility Billing Manager typically oversees billing operations, manages staff, and ensures accurate invoicing within utility companies. In contrast, a Utility Customer Service Representative focuses on assisting customers directly with billing inquiries and account issues. While both roles involve billing, the manager has a broader supervisory and administrative focus, whereas the representative handles customer interactions.

More about Utility Billing Manager jobs
What cities are hiring for Utility Billing Manager jobs? Cities with the most Utility Billing Manager job openings:
What are the most commonly searched types of Utility Billing jobs? The most popular types of Utility Billing jobs are:
What states have the most Utility Billing Manager jobs? States with the most job openings for Utility Billing Manager jobs include:
What job categories do people searching Utility Billing Manager jobs look for? The top searched job categories for Utility Billing Manager jobs are:
Utility Billing Manager jobs near you

UTILITY BILLING TECHNICIAN

City of Pierre

Pierre, SD • On-site

$18 - $24.75/hr

Full-time

Posted 15 days ago

Job description

The City of Pierre is looking for a motivated and skilled Utility Billing Technician to join the Finance team. This is a full-time position responsible for accurate and timely utility billing, as well as independently and proactively identifying and troubleshooting problems and customer concerns. This position performs the utility billing functions as well as playing a key role in customer service; maintains all meter and utility account records, energy assistance contracts, and processes utility service orders. This position also manages the Bright Energy Solutions Rebate Program. As a part of Finance, this position alternately balances registers and reviews and posts the daily bank deposit; as well as processes the online bank ACH file transfer as needed. This position requires strong systems, analysis, and customer service skills.
Utility Billing Technician
Finance
JOB SUMMARY
This position is responsible for overseeing all utility billing functions as well as playing a key role in customer service, including dealing with difficult customer inquiries and problems.
MAJOR DUTIES
  • Assembles, prepares, calculates, and adjusts monthly utility bills. Process penalties on past due accounts. Assemble and mail disconnection notices. Send payment reminder calls/texts. Assemble list of past due accounts for disconnection.

  • Maintains all Meter and Utility Account records in Meter data collection system and billing system.

  • Process all service orders for new service and review and verify accuracy of account information.

  • Process all service terminations and final billings.

  • Enter and reconcile batch utility payments.

  • Review and posts bank deposits.

  • Processes online bank ACH file transfers.

  • Prepares and files state and federal funding reports for the airport.

  • Reviews and processes energy rebate applications.

  • Assists customers in person and on the phone as needed.

  • Maintains Energy Assistance Contracts with SD Department of Social Services.

  • Processes annual storm drainage billing.

  • Review new utility accounts.

  • Attendance and accuracy is an essential function of this position.

  • Performs related duties.

KNOWLEDGE REQUIRED BY THE POSITION
  • Knowledge of modern office practices and procedures.

  • Knowledge of city and departmental policies and procedures.

  • Knowledge of computers and job-related software programs.

  • Knowledge of utility billing policies and procedures.

  • Skill in the provision of customer services.

  • Skill in the maintenance of files and records.

  • Skill in the use of such office equipment as a computer, scanner, fax machine, and copier.

  • Skill in oral and written communication.

SUPERVISORY CONTROLS
The Finance Officer assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.
GUIDELINES
Guidelines include current utility rates and fees and city and department policies and procedures. These guidelines are generally clear and specific but may require some interpretation in application.
COMPLEXITY/SCOPE OF WORK
  • The work consists of related technical duties. Frequent interruptions contribute to the complexity of the position.

  • The purpose of this position is to perform technical duties related to the utility billing process. Successful performance contributes to the efficiency and effectiveness of that process.

CONTACTS
  • Contacts are typically with coworkers, other city personnel, customers, bank representatives, printers, and the general public.

  • Contacts are typically to exchange information, resolve problems, and provide services.

PHYSICAL DEMANDS/ WORK ENVIRONMENT
  • The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, or stooping. The employee occasionally lifts light and heavy objects.

  • The work is typically performed in an office.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY
None.
Qualifications
Minimum 2 years of customer service, billing, accounting or office experience preferred. Knowledge of customer account management, understanding cash handling, account reconciliation and collections, strong customer service and conflict resolution skills, ability to interpret billing codes and fee schedules, strong attention to detail and data entry accuracy. Preferred Traits: Professionalism, Reliability, Problem-Solving Mindset, Patience with Customers, Strong Organizational Skills.
Miscellaneous Information
UP TO $3000 HIRING BONUS!

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